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Webex Streamlines Processes and Saves Time with Smartsheet and Brandfolder
技术
- 功能应用 - 企业资产管理系统 (EAM)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
适用功能
- 质量保证
用例
- 资产健康管理 (AHM)
- 时间敏感网络
服务
- 测试与认证
挑战
Webex 是基于云的协作解决方案的全球领导者，在管理其业务流程和资产以支持其不断增长的客户群和公司扩张方面面临着挑战。该公司使用各种工具进行项目管理，但这些工具在整个组织中并未标准化。这种缺乏统一性导致效率低下，并且难以维持所有业务活动的可见性。此外，手动联系客户非常耗时，公司需要一种更有效的方式来提供对其大量资产的访问，其中包括 10 种语言的 1,900 多个项目。
关于客户
Webex 于 1995 年在加利福尼亚州圣何塞成立，是基于云的协作解决方案的全球领导者。该公司提供一系列服务，包括虚拟会议、通话、消息传递、活动、客户体验解决方案和协作设备。 Webex 应用程序拥有超过 220 万注册用户，可增强全球各种规模公司的业务流程。 2021年，该公司将全球团队规模扩大了40%，以满足不断增长的服务需求，并为客户提供了一千多个创新解决方案。 Webex 受到 95% 的财富 500 强公司的信赖。
解决方案
Webex 求助于 Smartsheet 和 Brandfolder 来简化其运营并改善对资产的访问。 Smartsheet 被用作内容、活动和员工管理的单一平台，具有表单、跟踪器以及用于项目提交和规划的模板等功能。这样可以轻松查看所有业务活动的更新和报告。为了应对客户拓展的挑战，Webex 将 Smartsheet 连接到 Brandfolder，在其客户成功中心创建了一个资源库。该库可供公众访问，包含所有活动和资产，并定期更新新内容。 Brandfolder 的分析功能还可以帮助 Webex 了解哪种类型的内容表现良好，使他们能够专注于创建有影响力的资产。
运营影响
数量效益
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