Zapier's Role in Streamlining Operations and Boosting Growth for Tech Startups

The use of Zapier had a significant impact on the operations of the company. By automating the manual data entry tasks, the engineers were able to focus on the pricing and valuation technology, which was the key differentiator for the company. This allowed the company to buy significant numbers of cars from the public, broaden Carvana's inventory, and provide an incredible customer experience with NPS scores north of 90. The automation also enabled the company to make a strong case for more resources. Furthermore, the use of Zapier empowered non-technical team members to complete technical tasks, which created a culture where these members felt empowered and proud. This allowed the company to move at lightning speed and handle technical challenges as opportunities rather than roadblocks.

Reduced the manual time spent per car purchased from more than 20 minutes to literally seconds.

Increased the number of cars purchased from consumers per month from 134 in 2017 to more than 22,000 in the third quarter of 2020.

Enabled the business unit that started out as a number of Zapier-powered workflows to source the majority of the inventory of the $40 billion car retailer.