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Twilio > 实例探究 > Zoom2u:通过 Twilio 彻底改变澳大利亚的交付体验
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Zoom2u Leverages Twilio for Enhanced Delivery Experience in Australia

技术
  • 分析与建模 - 实时分析
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 电子商务
  • 运输
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 最后一英里交付
  • 实时定位系统 (RTLS)
服务
  • 系统集成
挑战
澳洲快递公司效率低下、缺乏透明度
关于客户
Zoom2u 将当地快递员与澳大利亚各地的客户(从个人到小型企业和大型企业)联系起来。他们的平台上注册了 8,000 多名快递员,已为 70,000 多名客户处理了超过 200 万次送货。
解决方案
Zoom2u 创建了一个创新平台,通过建立一个连接当地快递公司和客户的市场,利用实时跟踪技术实现极快的交付。他们利用 Twilio 可编程消息传递 API 向客户发送 SMS 警报,并提供一个链接,使他们能够实时跟踪其交付情况。他们还使用 Twilio 的电话 API 来改进呼叫中心运营并提供实时数据和对其效率的洞察。
运营影响
  • The implementation of Twilio's Programmable Messaging API and phone API has significantly improved Zoom2u's operational efficiency and customer engagement. The new phone system provides real-time data and insights into call center operations, enabling the company to monitor agent performance and call volumes throughout the day. This has ensured adequate resourcing and improved the speed and quality of customer service. The ability to work remotely across different countries and regions has also allowed Zoom2u to scale their business effectively. Furthermore, the integration of Twilio's technology has enhanced the delivery experience for customers, providing them with real-time tracking and direct communication with couriers.
数量效益
  • 95% of calls are now answered within 20 seconds
  • 100% work remotely with no impact on customer service in Manila
  • Over 8,000 couriers registered on their platform

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