BareMetrics

Grokability, a company founded by Alison Gianotto, was facing a significant challenge. Alison needed a quick and efficient way to evaluate her business performance. However, she was overwhelmed with other tasks and didn't have the time to dig deep for answers. As the company grew, time management became less of an issue, but a new problem arose - recovering payments. Alison was managing the help desk, working on installations, and writing software code all by herself. She was strapped for time and needed a solution that would allow her to easily visualize company metrics and glean company insights, without having to build her own tool from scratch.

Cancel Timeshare, a Myrtle Beach based company, was experiencing rapid growth and needed a tool to manage and analyze data from Stripe, handle dunning, and consolidate customer information. The company, which helps timeshare owners exit their contracts, was manually tracking revenue across multiple apps and spreadsheets, which was time-consuming and inefficient. Additionally, they were losing revenue due to failed payments, a common issue for subscription-based businesses. The challenge was to find a solution that could streamline their data management, recover failed payments, and support their customer service goals.

UXPin, a code-based design tool company, was facing a significant challenge in consolidating and analyzing their subscription data. Initially, they used both PayLane and PayPal to process payments. However, when they moved to the United States, they were unable to migrate their Poland-based PayPal subscriber data. This was a significant issue as these customers constituted a large portion of their revenue. To address this, they decided to maintain their Polish PayPal account while also establishing a separate payment processor in the US. This decision led to the challenge of maintaining two separate payment processors and the need to consolidate and analyze data from both. UXPin built internal tools to analyze activity, but these tools required ongoing maintenance, often crashed, and did not provide the insights they needed. By October 2020, 99% of UXPin’s customers were paying via Stripe, and they needed a solution to efficiently analyze this data and support their growth.