Twilio

EMC, a global leader in cloud computing, data storage, and data virtualization, was struggling with an inefficient and slow method of alerting its 68,000 employees about IT system updates. The traditional method involved drafting an email, proofing it, getting approval from several stakeholders, and finally sending it. This process was not only labor-intensive but also unreliable as it depended on the user's email being unaffected and the user actually opening and reading the email. After sending 1.2 million alert emails in a single month, EMC decided to find a more efficient and immediate way to alert employees. The challenge was to find a solution that was not only faster and less labor-intensive but also globally available and scalable to EMC's needs.

Toyota Connected North America (TCNA) was in need of a flexible call center solution that could respond to customers’ needs and innovate quickly on a global scale. TCNA's Drivelink, a telematics platform, provides over 6 million drivers with access to emergency and convenience features. However, the technology powering many customer experiences was key to maintaining a competitive edge in a crowded industry. TCNA needed a solution that could scale in North America with more connected vehicles while maintaining high-quality experiences that often connected customers and agents in just a matter of seconds. They also needed a tool that offered direct access to data so that they could drive decisions quickly based on insights. Lastly, TCNA needed an intuitive tool that could integrate into Salesforce CRM and data-management tools.

The traditional model of parent-teacher meetings in schools has been fraught with inefficiencies and logistical challenges. These meetings, typically conducted in-person, often involve inaccurate scheduling, overrunning of meetings, and long waiting times for parents. The advent of the COVID-19 pandemic and the subsequent closure of schools further exacerbated these issues, necessitating a shift towards virtual meetings. However, the existing video conferencing platforms were not equipped to handle the unique requirements of parent-teacher meetings, such as tight scheduling and the need for visual cues to indicate the next parent waiting. SchoolCloud, an edtech company, recognized these challenges and sought to develop a solution that could streamline the process of conducting parent-teacher meetings in a virtual environment.