Aventon, an innovative electric bike company, was facing a significant challenge in managing its customer support requests. During the pandemic, the demand for their e-bikes skyrocketed, leading to an increase in customer support requests. The small team of agents was handling an average of 500 tickets per day, with email response times averaging 1.5 - 2 weeks. The situation worsened during the peak season in June 2021, when they had to disable their chat capabilities due to a backlog of 2,400 tickets. Aventon needed a solution to scale its operations and connect with customers on their preferred channels while also deflecting repeatable queries from live agents. They were looking for a solution that could easily integrate with their existing tech stack, which included Zendesk (CRM), Shopify (order management), and Helpjuice (knowledge base).

LanguageLine Solutions, a leading provider of language access solutions, was facing challenges in their recruitment process. The company wanted to increase the volume of qualified candidates and automate their hiring process to give recruiters more time to focus on quality candidates. The traditional recruitment process was time-consuming and often resulted in recruiters spending a significant amount of time on administrative tasks rather than focusing on identifying and engaging with potential quality candidates. The company was also struggling with an evergreen requisition that they were unable to close due to the inefficiencies in their recruitment process.

Maggiano’s Little Italy, a restaurant chain with 51 locations across 22 states, was facing a significant challenge in its hiring process. The robust economy was enabling job seekers to be more selective about opportunities, while the consumer demand for restaurants was calling for a steady stream of employees throughout the year. The restaurant chain had high-volume hiring needs for various permanent and seasonal roles including busser, host, line cook, server, and banquet sales. The goal was to engage a wider audience, increase applicant capture, automate pre-screening and scheduling, and reduce time to interview. However, the traditional hiring process was proving to be inefficient and time-consuming, making it difficult for the company to attract and retain the right talent.

GQR, a global talent acquisition and advisory firm, was facing challenges in its recruitment process. The firm's internal recruiters were spending extended hours reviewing applications for a few qualifications and then reaching out to candidates to find a time that worked best for both parties. This process was time-consuming, with recruiters allocating 1-2 hours a day scanning applications, emailing candidates individually, getting their availability, and then finally booking them into an available slot. The goal was to gain a competitive advantage in winning recruiting deals, save their internal recruiters time on the first step of the hiring process, and configure AllyO for multiple applications across the company.

National Safety Apparel (NSA), a leading manufacturer of protective clothing for industrial environments, was grappling with the challenge of maintaining adequate staffing levels in its Ohio factory. The company was in dire need of a recruiting solution that could help them find, assess, and hire qualified talent swiftly. The primary challenge was to avoid resorting to expensive staffing agencies while ensuring the factory had sufficient manpower. The company was looking for a solution that could streamline their recruitment process, reduce the time spent on hiring, and improve the overall efficiency of their recruitment team.

G4S, a leading global integrated security company with operations on six continents and 570,000 employees, was facing challenges in its recruitment process. The company aimed to provide accessible channels for candidates to apply, deliver an engaging candidate experience, and reduce the time to interview. However, the existing system was not efficient enough to meet these goals. The company was looking for a solution that could increase candidate engagement and speed up their application process globally. The challenge was to find a solution that could easily integrate with their Applicant Tracking System (ATS) and enhance the overall recruitment process.

Black Angus Steakhouse, a renowned American Steakhouse with over 40 locations and more than 2,000 employees, faced a significant challenge during the coronavirus pandemic. The pandemic forced the company to close all its restaurants, leaving the HR team with no viable means to communicate with its entire workforce. The challenge was exacerbated by the fact that front-line workers did not have company email, and furloughed employees had their email access deactivated. Consequently, the traditional method of communication via email was not an option, leaving the HR team in a predicament.

Five Guys Burgers and Fries, a fast-growing restaurant chain with 1,500 locations across North America, Europe, Africa, and the Middle East, and another 1,500 units in development, faced a significant challenge in their recruitment process. The robust economy was enabling job seekers to be more selective about opportunities, while consumer demand for restaurants was calling for a steadier stream of employees throughout the year. As the Director of Restaurant Operations for the Arkansas region, the mission was to employ top talent while containing employee turnover to deliver service excellence. The goals were to engage a wider audience, increase applicant capture, automate pre-screening and scheduling, and reduce time to interview.

Randstad, a leading global staffing agency, faced a significant challenge in maintaining the recency of their talent database and nurturing relationships at scale. The company's mission is to match smart people with great jobs, and their talent database is a core component of this mission. However, the company was struggling to engage millions of candidates effectively and maintain in-country compliance due to new privacy laws requiring explicit consent. Additionally, they were also facing the challenge of uncovering new job seekers in a tight labor market. The traditional marketing automation approach of using a landing page and form fields to collect profile details was not yielding the desired results.

Anixter International, a leading global distributor of Network & Security Solutions, Electrical & Electronic Solutions and Utility Power Solutions, faced a significant challenge in staffing their warehouses. The company needed to hire 50 people for one warehouse and 20 for another in a short span of time. The process of staffing a warehouse requires extensive planning, marketing, and time. The traditional hiring process was not efficient enough to meet their immediate staffing needs. The challenge was to find a solution that could streamline the hiring process, prequalify candidates, and schedule interviews efficiently and effectively.

St. John Knits, an American luxury fashion brand, was facing challenges in their recruitment process. The company wanted to increase the flow of applicants and capture the voice of the millennial generation with up-to-date technology. They were looking for a way to automate their hiring process and stay ahead of the trends. The traditional methods of applying for a job were proving to be outdated and inefficient. Recruiters had to manually contact each potential candidate after they had applied through the Applicant Tracking System (ATS), often playing phone tag and hoping to get in contact with the candidate to set up an interview. This process was time-consuming and often led to missed opportunities.

In 2018, Southern Cross, a leader in providing Pipeline Safety and other Field Services, identified a significant challenge in its recruitment process. The process was long and complicated, leading to the loss of qualified candidates and excessive time spent on screening unsuitable candidates. The company recognized the need for a solution that could simplify the hiring process, speed up candidate screening, and integrate seamlessly with their existing applicant tracking system (ATS). The goal was to improve the candidate experience, increase efficiency, and ensure the recruitment of high-quality candidates for their roles.

Speedway, the nation’s second largest company-owned and operated convenience store chain, was facing a unique challenge in its recruitment process. Despite having high traffic on their job boards and website, some locations were struggling to fill positions, indicating a low application completion rate. On the other hand, some locations were overwhelmed with too many applications, making it difficult to manage with a decentralized recruiting system. The goal was to provide an easy application process for candidates, improve application completion rates, automate screening and scheduling, and free up hiring managers’ time.

Paradigm, a New York-based FinTech company, was facing a significant challenge in recruiting quality engineers for its operations. Despite its rapid growth and success in automating over-the-counter cryptocurrency trades for institutional traders, the company was unable to attract the right talent. The company's lack of a West Coast presence, an executive team fully occupied with running the business, and the absence of an in-house recruiter were significant obstacles. The situation was further complicated by the ongoing global pandemic, which made traditional recruitment methods less effective and more challenging.

OneSignal, a customer messaging and engagement platform, was facing a significant challenge in filling critical engineering roles. Despite being a market-leading service, the company struggled to develop an extensive talent pipeline of engaged and high-quality candidates. OneSignal's hiring approach focuses more on candidates' capabilities rather than their educational backgrounds, and they value the unique perspectives brought by diverse experiences. However, using popular professional networks and recruiting channels, they found it difficult to find suitable candidates that met their specific requirements.

Detective John Brunetti, a seasoned officer with over 23 years of service in the Forensic Services Division at West Haven Police Department in Connecticut, faced the challenge of presenting crime scene evidence in a clear, professional, and understandable manner. This was particularly important when testifying in court, where the jury needed to comprehend the evidence accurately. The challenge was compounded by the complexity of the evidence, which often included partial fingerprints or palm prints, crime scene maps, and bullet trajectories. Furthermore, the evidence needed to be presented in a way that was not unfairly biased, especially when witnesses were asked to identify a suspect from an array of photos.

Heidelberger Druckmaschinen AG, a leading print manufacturing equipment company, faced a significant challenge in managing the technical complexity of their printing machines. The company had to deal with the creation of operating and maintenance manuals, spare parts catalogues, and thousands of illustrations and graphics. Until 2005, they used the Interleaf Publishing System for manuals and Mondello illustrations software for catalogues. However, the underlying content management system proved inadequate for their needs. The company sought a future-proof graphics tool that could handle their extensive needs, particularly in terms of transferring existing data from Mondello and Interleaf systems. They also needed a tool that could effectively interface with various CAD systems and other solutions.

Summit Graphics, a seasoned printing company, was faced with the challenge of efficiently managing complex printing tasks. The company frequently used high-end printing features in CorelDRAW, such as specifying trap width and image trap placement. However, they were faced with a complex book cover project that required a mix of native Adobe Photoshop files, TIFFs, vector text, and spot process colors. Additionally, they were tasked by Iowa State University to print over 3,000 sequentially numbered ID badges, each with a unique name and ID number. This would typically require technical assistance from an IT specialist, adding to the complexity and time required for the project.

Vaughn Hockey, a leading manufacturer of ice hockey goaltending equipment, faced the challenge of meeting the growing demand for unique and customized equipment. As hockey's popularity increased globally, the company needed to stay ahead of the curve and maintain a competitive edge. The company understood that while the functionality of a hockey pad or goalie mask is important, the shell and overall appearance significantly drive sales. Each product model needed to be distinct and stand out from the competition. The company also offered a retail line of products that allowed customers to submit their own custom designs for their equipment. This required a powerful and efficient software solution to bring these designs to life quickly and accurately.

Adrian Fisher Mazes Ltd., the world’s leading maze design company, faced a significant challenge in designing and rendering complex maze configurations in full color. The company, which designs 90 mazes each year, needed an efficient way to share design renderings with clients located around the world. The challenge was to ensure that the various dimensions of a design, such as its navigational complexity or color treatment, could be well represented for the client’s clear understanding. This was particularly important for large-scale projects like the Jasmine Tea Maze, designed for the 2008 Olympic Summer Games in Yunnan Province, China, which was set to be the largest permanent maze in the world.

Coomer Media Group, a Lexington, Kentucky-based design and production firm, specializes in creating graphics and advertising campaigns for a wide range of projects, including custom automotive artwork for the NASCAR racing circuit. The company's software of choice is CorelDRAW Graphics Suite. However, the company often faces tight deadlines, such as a 48-hour window to create a truck design for Timber Wolf. The challenge was not only to create an eye-catching design within the given timeframe but also to ensure that the decals fit perfectly on the vehicle without needing to be re-cut during installation. The design also had to be versatile enough to be used in various promotional efforts, not just on the NASCAR vehicles.

Miguel 'Gorilla' Lopez, an experienced artist, cartoonist, and animator, faced the challenge of managing a two-person operation, Gorilla Enterprises, and competing with larger animation studios. The need for speed, efficiency, and quality in their work was paramount to keep up with the competition. The process of creating animations involved copying rough pencil drawings by hand with ink on high-quality paper, scanning them into the computer, and then creating vector illustrations. Ensuring line quality consistency across all scenes and making necessary adjustments was a time-consuming process. Additionally, creating animations required grouping and ungrouping various parts of characters, which was a complex task.

Ronaldo Regel, a 2D artist at Tortuga Studios, is tasked with developing complex characters and scenarios for animated television series. His role involves creating highly detailed vector drawings of characters to streamline the production process and facilitate the work of the series’ animators. However, the process of creating these characters is time-consuming and complex, often taking up to six hours to complete one character. Furthermore, many of the series he works on include multiple characters, which significantly increases the time spent on design. Ronaldo needed a solution that could offer the flexibility and creative power to efficiently complete complex designs with the professional-level quality that animators require.

Sierra Designs, a manufacturer of outdoor equipment and personal apparel, faced challenges in streamlining its apparel-design process from initial conception through manufacturing. The evolution of the outdoor-apparel industry and the corporate success of Sierra Designs have both produced challenges for the company. Fashion-savvy consumers and an increasingly competitive marketplace demand increasingly greater flexibility and creativity from the Sierra Designs team. The company also deals with powerful retail partners that expect nothing short of the absolute best in terms of quality and on-time delivery. In addition to its domestic manufacturing facility, Sierra Designs' apparel division depends on partnerships with contract manufacturers overseas in Asia. Design, for the Sierra team, has therefore become a complex process in which clear communication at every stage is critical to success.

Superheat, a leading innovative heat-treatment provider, was facing challenges in handling DWG files received from customers and accelerating heat treatment package development. The company was using SmartDraw 2D software for creating layouts for its heat-treatment quality packages and SOLIDWORKS® 3D design software for developing more specialized and sophisticated heat-treatment designs. However, the 2D software had limited capabilities and could not read DWG files, the most common customer format for components requiring heat treatment. It also had difficulties in manipulating engineering drawing layers. This situation prompted Superheat to look for other 2D design solutions that could improve efficiency and accelerate the development of heat treatment packages.

Innovative Manufacturing Services, Inc. (IMS) was in need of a more efficient and cost-effective 2D design solution for developing electrical schematics and accessing legacy 2D files. The company had been using SOLIDWORKS 3D mechanical design software for creating custom manufacturing and automation systems, but continued to use AutoCAD 2D software for accessing legacy design files and creating electrical panel schematics. The challenge was to find a solution that could seamlessly integrate with their existing SOLIDWORKS implementation, provide access to legacy 2D data, and support the development of electrical schematics in a more cost-effective manner.

CentraSep Technologies, a leading manufacturer of industrial centrifuges, separation and filtration systems, environmental products, and fluid management services, was facing a challenge with its 2D drawing solution. The company had been using AutoCAD software for creating DWG files to support the drawing needs of sales, engineering, manufacturing, and documentation functions. However, the company's installed seats of AutoCAD were getting out-of-date and Autodesk no longer offers perpetual software upgrades, only more costly monthly leasing. This led CentraSep to start looking for a more cost-effective 2D solution. The company needed a solution that was easy to learn and use, worked well alongside SOLIDWORKS 3D design software, and provided a more cost-effective 2D solution.

California Wire Products Corporation (Cal-Wire), a leading manufacturer of woven wire products, was facing challenges in creating custom product designs in 2D during the configuration of SOLIDWORKS 3D/ DriveWORKS automated design application. The company was using AutoCAD 2D design software, which was not only costly but also presented data compatibility issues. The company had attempted to use Autodesk Inventor 3D design software to automate development but hit a roadblock in the process. The need for a cost-effective, efficient 2D design solution was paramount, especially as the SOLIDWORKS/DriveWorks automation package was being built and configured. The company was also facing issues with opening files and losing dimensions and text blocks on drawings due to outdated AutoCAD licenses.

Haenen Design Studios, a brand identity and interior design consultancy based in Culver City, CA, faced a significant challenge in creating to-scale, dimensionally accurate 2D drawings of interior design concepts. These drawings were crucial for incorporating design elements and communicating interior design concepts to clients and contractors. The company's principal designer, Christine Haenen, had experience with AutoCAD® 2D design software from her student days. However, upon founding Haenen Design Studios, she found that a commercial license for AutoCAD was prohibitively expensive. She needed a more affordable 2D design and drawing package that could meet her needs without compromising on quality or functionality.

Bill’s Custom Fab, Inc., a family-owned business providing custom design and fabrication services for structural steel components since 1990, faced a challenge in supporting the 2D design requirements of their business more efficiently. The firm uses 2D CAD for fabricating structural steel for a variety of applications, including construction, handrails, and stair stringers. The management team, committed to quality improvements, periodically re-evaluates its design and fabrication tools to increase efficiency, boost productivity, or add capabilities. However, licensing changes with their former CAD provider led Bill’s Custom Fab to re-evaluate its 2D design solution. The firm needed a solution that was not only functional and provided a good return on investment, but also stable, compatible with major CAD formats, and capable of running LISP macros and routines, which the firm uses to create common structural steel features.