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Achieving Best-in-Class Security and Productivity with BeyondTrust
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
The Challenge
Before BeyondTrust, Bechtle AG used various remote support tools that the team was not completely satisfied with. They lacked integration with their company ITSM solution, ServiceNow. In addition to increased IT productivity, Bechtle also wanted to achieve a higher level of data protection and IT security. They wanted a guarantee that their data would not go through foreign servers.
About The Customer
Bechtle AG is one of the leading IT companies in Europe with offices in Germany, Austria and Switzerland and e-commerce companies in 14 countries. Bechtle AG offers a complete portfolio of IT infrastructure and IT operations products and services to more than 70,000 public sector and financial services customers. Bechtle is expanding its IT function with BeyondTrust Remote Support to provide secure access to employees via the web regardless of their location. The IT team achieves reliable remote support for end users and customers using Windows, Mac, iOS, Android or any other operating system on their own network or outside.
The Solution
With the BeyondTrust appliance, Bechtle was able to ensure control over all data paths. Sensitive remote support protocols and system access remain within the organization and are not shared with third parties. The BeyondTrust integration with ServiceNow increases the effectiveness of Bechtle Helpdesk staff who can initiate remote support sessions through an open ticket in ServiceNow and add details like chat logs or annotations to the ticket at the end of the session. BeyondTrust Remote Support enables control over all remote computers and devices inside and outside the corporate network. BeyondTrust gives support teams quick access to desktops and IT systems without having to reveal their credentials and passwords in plain language. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect missioncritical IT systems.
Operational Impact
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