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Beverage Distributor, Donaghy Sales, Saves 20 Dispatcher Hours per Week with Wise Systems
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Food & Beverage
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Last Mile Delivery
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Training
The Challenge
Donaghy Sales, a growing beverage distribution company, faced significant challenges in their route scheduling operations. The team, led by Operations Analyst Stephen Saldate, manually managed routes and relied on retrospective analysis to make decisions and future plans. This approach often led to inefficiencies and reactive problem-solving. The management team frequently found themselves asking, 'What went wrong last time, and how can we prevent these problems for the next time?' Recognizing the need for a more proactive and efficient solution, Donaghy Sales sought to implement a digital transformation strategy that would leverage machine learning and artificial intelligence (AI) to automate and optimize their last-mile planning. The goal was to move away from legacy software and adopt a modern, cloud-based solution that could support their current and future operations.
About The Customer
Donaghy Sales is a beverage distribution company based in Fresno, California. The company is focused on maximizing efficiency in their route scheduling operations. Led by Operations Analyst Stephen Saldate, Donaghy Sales embarked on a digital transformation journey to leverage machine learning and artificial intelligence (AI) for automating and optimizing their last-mile planning. The company dispatches up to 45 trips a day, with drivers traveling state-wide. Before implementing Wise Systems, the team manually managed routes and relied on retrospective analysis to make decisions and future plans. Donaghy Sales recognized the need for a more proactive and efficient solution to improve their fleet's performance and customer service.
The Solution
Donaghy Sales partnered with Wise Systems to deploy an AI-driven Dynamic Optimization Engine (DOE) for their route scheduling operations. Wise Systems' next-generation routing software enabled Donaghy Sales to manage and leverage their data to improve fleet performance. The cloud-based platform allowed the company to dispatch remotely, with multiple users on the system simultaneously. This capability was especially valuable compared to their previous legacy software. Wise Systems' integration with Donaghy's order-management system, VIP, streamlined scheduling and dispatching processes. The Wise Systems Customer Success team ensured a smooth transition, helping Donaghy Sales save an average of 15 to 20 hours a week on dispatching. The extra time allowed the team to focus on strategic routing decisions and customer service. The 24/7 on-call support team at Wise Systems facilitated the onboarding process, resulting in over a 95% driver utilization rate. The AI and machine learning capabilities of Wise Systems provided continuous fleet performance improvements, enabling the perfect delivery experience for everyone involved.
Operational Impact
Quantitative Benefit
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