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Business Transformation through Agile Integration: A Case Study on The Ian Martin Group and Flowgear
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Equipment & Machinery
Services
- System Integration
- Training
The Challenge
The Ian Martin Group, a leading recruitment and project-staffing firm based in Toronto, Canada, embarked on a business transformation project in 2014. The company aimed to modernize its processes to align with the evolving business landscape of the 21st century. As part of this transformation, the company decided to implement best-of-breed solutions, Bullhorn for candidate management and Zendesk for customer support. However, the challenge lay in integrating these two systems to maximize their benefits. The company needed a solution that was not only effective but also easy to use and flexible. The integration solution had to be such that it could be understood without intensive training, and it had to provide agility and speed of development.
About The Customer
The Ian Martin Group is a technical recruitment and project staffing company based in Toronto, Canada. The company serves Fortune 500 clients and has over 1200 contractors. It is recognized as North America’s most progressive recruitment and project-staffing firm. In 2014, the company initiated a project to transform its business processes to align with the new way of working in the 21st century. As part of this transformation, the company implemented best-of-breed solutions for candidate management and customer support, and integrated them using Flowgear's integration platform.
The Solution
The Ian Martin Group decided to purchase an integration solution rather than building one in-house. After evaluating several integration software vendors, the company chose Flowgear for its simplicity, flexibility, and ease of use. Flowgear's integration platform offered a number of game-changing benefits. Its graphical mapping of data flows and visual canvas made it easy to understand, eliminating the need for intensive training. The platform was agile and allowed for speedy development. Moreover, it was not just for developers; business analysts could also use it. With Flowgear, business analysts could see processes working visually, not just in a flow chart. The company has so far implemented over 20 integration workflows between Bullhorn and Zendesk, maintaining validation and data integrity within Bullhorn.
Operational Impact
Quantitative Benefit
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