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RingCentral > Case Studies > Catholic Cemeteries Association Streamlines Communication with RingCentral’s Cloud Business Solution

Catholic Cemeteries Association Streamlines Communication with RingCentral’s Cloud Business Solution

Applicable Industries

Buildings
Telecommunications

Use Cases

Inventory Management

Services

Cloud Planning, Design & Implementation Services
System Integration

The Challenge

The Catholic Cemeteries Association (CCA), a non-profit organization based in northeast Ohio, was grappling with an outdated and inefficient phone system. Each of the eight offices associated with the CCA was operating its own phone system, with traditional phone lines and multiline phones. These systems were not only hosted separately, requiring independent management and payment, but also lacked the capability to unite them. The systems were old, nearing the end of their life, and had limited functionality, making communication between sites difficult. Vendor support was scarce due to the age of the parts, with only used parts available. The IT director, Andrew Babic, was faced with the challenge of replacing these archaic systems, with replacement estimates ranging between $35,000 and $75,000 upfront for equipment and installation.

About The Customer

The Catholic Cemeteries Association (CCA) is a non-profit organization based in northeast Ohio. Founded in 1893, the association incorporates 18 cemeteries, with the oldest dating back to 1849. The CCA operates out of eight office locations and employs 160 people. The organization was using outdated phone systems across its offices, which were independently hosted and managed. The systems had limited functionality and vendor support, making communication between sites challenging. The IT director, Andrew Babic, was tasked with finding a solution to replace these archaic systems.

The Solution

In search of a more cost-effective and efficient solution, Andrew turned to cloud solutions. RingCentral emerged as a market leader, offering a significantly less expensive setup cost. The organization decided to implement RingCentral at one of its offices initially. Andrew received the phones and was guided by a RingCentral technician on how to set up preferences and extra features. The new system allowed for easy call transfers between locations, and Andrew was able to set up departments and direct calls accordingly. Sequential calling was set up to ring several phones simultaneously. The system also enabled calls to be routed directly to the cell phones of employees working in the field. The administrative control provided by RingCentral simplified management and allowed for changes to be made 'on the go'.

Operational Impact

The implementation of RingCentral's cloud business solution has greatly improved the operational efficiency of the Catholic Cemeteries Association. The new system has simplified the management of phone systems across the organization's eight offices, with Andrew now able to make changes 'on the go'. The ability to easily transfer calls between locations and route calls directly to field employees' cell phones has enhanced communication within the organization. Furthermore, the system has empowered Andrew to record a message for all offices simultaneously, ensuring consistent communication across all locations. The association has also seen significant cost savings, with the new system proving to be a more economical solution than the previous archaic systems.

Quantitative Benefit

The initial setup cost for RingCentral was significantly less than the estimated $35,000 to $75,000 for traditional systems.
The new system allows for easy call transfers between locations, eliminating the need for callers to dial different numbers.
The system enables calls to be routed directly to the cell phones of about 40 field employees.