Continuity247 Helps Sophicity Offer True Business Continuity to a Unique Customer Base

• Infrastructure as a Service (IaaS) - Backup & Recovery
• Infrastructure as a Service (IaaS) - Cloud Storage Services

• Security & Public Safety
• Cities & Municipalities

• Business Operation
• Facility Management

• System Integration
• Testing & Certification
• Cloud Planning, Design & Implementation Services

Sophicity, an IT provider based in Georgia, faced the challenge of providing robust and reliable business continuity services to a unique client base consisting of local governments, cities, and counties. These clients often include critical public safety organizations such as police, fire, and emergency services, where uptime is crucial. The stakes are high, as any downtime could potentially lead to life or death situations. Sophicity needed a solution that could ensure data is securely backed up, protected, and accessible when needed, and that could support quick recovery in the event of a disaster or unplanned downtime.

Sophicity is an IT provider based in Alpharetta, Georgia, specializing in offering IT services to local governments, cities, and counties. The company focuses on providing robust and reliable business continuity services to its unique client base, which often includes critical public safety organizations such as police, fire, and emergency services. Given the nature of their clients, Sophicity places a high emphasis on ensuring uptime and data protection, as any downtime could have severe consequences. The company relies on advanced technology solutions to meet the stringent requirements of their clients and to ensure that they can recover quickly and completely in the event of a disaster or any unplanned downtime.

To address the challenge, Sophicity implemented Continuum’s Continuity247 platform, a fully managed Backup and Disaster Recovery (BDR) solution designed specifically to support Managed Service Providers (MSPs). Continuity247 offers a powerful feature set that includes block-level backup, flexible retention policies, and granular file recovery, enabling Sophicity to ensure that their clients can recover quickly and completely in the event of a disaster. Additionally, the platform is supported by Continuum’s Network Operations Center (NOC) technicians 24x7, providing day-to-day monitoring, troubleshooting, and support for client backups. This backend support from the NOC absorbs the soft costs associated with BDR solutions, allowing Sophicity to redirect their senior-level engineers to higher-value tasks and project work. The platform also facilitates disaster recovery testing, with Continuum’s NOC engineers working side-by-side with Sophicity to ensure successful outcomes.

• Sophicity can restore data for their customers and have them back up and running in a very short amount of time, whether a single server or an entire site goes down.
• The backend support from Continuum’s NOC absorbs the soft costs associated with BDR solutions, allowing senior-level engineers to save up to twenty hours a week and redirect their efforts toward higher-value tasks.
• Sophicity regularly tests their backups and leverages the expertise of Continuum’s NOC for disaster recovery testing, ensuring successful outcomes and client satisfaction.

• Sophicity’s senior-level engineer saved up to twenty hours a week by leveraging Continuum’s NOC for day-to-day monitoring and support.
• The disaster recovery test with their largest DR client resulted in the client being fully functional in less than four hours.