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Acumatica > Case Studies > Danforth Pewter adds modern ERP to colonial foundation
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Danforth Pewter adds modern ERP to colonial foundation

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • E-Commerce
  • Retail
Applicable Functions
  • Discrete Manufacturing
  • Sales & Marketing
Use Cases
  • Inventory Management
  • Supply Chain Visibility
Services
  • System Integration
The Challenge
Danforth Pewter had been running its manufacturing and retail operation for the past 24 years on the same software and hardware. The company's 65 employees used NCR Counterpoint's POS and Sage Platinum for Windows, two systems that weren't integrated, causing numerous headaches over the years. For example, quarterly inventory counts at the company's six retail stores were not very accurate and had to be done manually, slowing the pace of business to a crawl four times a year. The company needed a financial system that could handle AP, AR, inventory control, and manufacturing; integration with a retail POS system; and a better shipping solution. However, the company found that many ERP offerings were too expensive.
About The Customer
Danforth Pewter is a company based in Middlebury, Vermont. The company was founded in 1975, but its family roots in pewter manufacturing date back to 1755. Danforth Pewter designs and crafts handmade pewter items for sale online, in its six retail locations, and through wholesale accounts and kiosks. The company has 65 employees and had been using the same financial software and hardware to run its growing business for the past 24 years. However, in 2013, the company's aging hardware began to fail, and they were unable to upgrade their old software to new hardware. They wanted an integrated system for their business operations.
The Solution
Danforth Pewter chose Acumatica's on-premises version as their modern platform for continued growth. The company settled on Acumatica ERP in September 2014, and went live nine months later during the retailer's off-season. The company also implemented Fusion POS for its retail operations and JAAS Advanced Manufacturing Software (JAMS) for manufacturing. The implementation of Fusion POS was smooth and flawless. However, when their partner of record had some difficulty bringing Acumatica online, they switched to PC Bennett. The company plans to update the company's 20-year old phone system to one that integrates with Acumatica and also implement a CRM. They are also excited about not having to upgrade Acumatica after implementing the cloud release, since upgrades will happen magically overnight.
Operational Impact
  • Integrated POS system with financial systems, gaining deeper insight into sales.
  • Eliminated manual input of data into two systems.
  • Gained accurate inventory counts and eliminated hours spent on quarterly physical counts.

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