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Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Public Transportation Management
- Real-Time Location System (RTLS)
Services
- System Integration
- Cloud Planning, Design & Implementation Services
The Challenge
Digital Dubai, the government office responsible for the city's smart transformation, faced several challenges. These included the need for digital transformation, growing operational costs, vendor lock-in, numerous customer experience initiatives, and the global pandemic and lockdown. The city had dozens of independent apps offering a wide array of services, but lacked the architectural platform to allow interconnectedness on the backend, smooth user journeys, and faster adoption of new technologies. The need for a unified integration backbone was evident to enhance services on streamlined mobile apps, self-service kiosks, and more.
About The Customer
Digital Dubai is the government office in charge of facilitating the city's smart transformation. Its role is to empower, deliver, and promote an efficient, seamless, safe, and personalized experience for residents and visitors. This is achieved through initiatives such as going entirely paperless, measuring and prioritizing happiness, and using technologies like AI and blockchain. Digital Dubai's smart apps are innovative masterpieces, including those that let people rate the things that make them happy, manage their digital identity and signatures, acquire a new business license, and much more. The office is tasked with reducing complexity and streamlining backend communication and integration between Dubai Government entities to reduce friction and enable new innovation.
The Solution
In a strategic partnership with Software AG and webMethods, Digital Dubai was able to truly connect everything. By building a unified integration backbone starting in 2020, with API, BPMS, and automation support layers, Digital Dubai began enhancing services on streamlined mobile apps, self-service kiosks, and more, replacing in-person visits for things such as acquiring a new business license. In 2018, Digital Dubai implemented webMethods as an integration-platform-as-a-service (iPaaS). It quickly built a hub to integrate all government entities, impacting everything from its paperless initiative, to making Dubai the happiest city in the world. Just four months after it started the project, Digital Dubai went live exposing government service APIs for unified mobile apps and more.
Operational Impact
Quantitative Benefit
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