Download PDF
Digital Transformation of Microfinance: A Case Study of Bank Rakyat Indonesia
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Buildings
- Finance & Insurance
Use Cases
- Building Automation & Control
- Machine to Machine Payments
Services
- System Integration
The Challenge
Bank Rakyat Indonesia (BRI), the largest national bank in Indonesia and the world's largest microfinance institution, faced several challenges in its quest to digitalize transactions and meet rapidly changing customer needs. The bank's complex architecture, which included over 200 different systems and multiple middleware platforms, made it difficult to integrate, operate, and monitor new applications. This complexity also hindered the bank's ability to quickly bring new services to market. Furthermore, BRI needed to reduce costs on smaller, shorter-term loans, a key component of its microfinance offerings. The bank's existing technology had limited capabilities and performance, and could not support its new digital banking initiative.
About The Customer
State-owned Bank Rakyat Indonesia (BRI) is the largest national bank in Indonesia and the world's largest microfinance institution. Founded in 1895, BRI focuses on providing financial services for small businesses and individuals across Indonesia. The bank operates 9,000 physical branches and a network of over 500,000 hyperlocal 'branchless' agents, serving over 100 million customers. BRI's main focus is offering microfinance loans to some of the smallest businesses in Indonesia, including farmers, fishermen, and newly established micro-segment entrepreneurs. The bank aims to become the most valuable banking group in South East Asia and Champion of Financial Inclusion by 2025.
The Solution
BRI embarked on a digital transformation journey, aiming to streamline its existing technology and move to a single integration platform that supports omni-channel integration and microservices architecture. The bank partnered with Software AG, whose webMethods solution won out over competitors due to its performance and speed. webMethods was able to meet 100% of BRI's requirements in a proof of concept built in just two weeks, and demonstrated the ability to handle a much higher transaction volume than BRI's expectations. BRI implemented webMethods Integration in 2019, with plans to move to microservices and DevOps, and add new services for customers. The new middleware system aims to support massive annual transaction growth, from 45 million in 2020 to 3 billion in 2021.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
Intelligent Building Automation System and Energy Saving Solution
One of the most difficult problems facing the world is conserving energy in buildings. However, it is not easy to have a cost-effective solution to reduce energy usage in a building. One solution for saving energy is to implement an intelligent building automation system (BAS) which can be controlled according to its schedule. In Indonesia a large university with a five floor building and 22 classrooms wanted to save the amount of energy being used.
Case Study
Powering Smart Home Automation solutions with IoT for Energy conservation
Many industry leaders that offer Smart Energy Management products & solutions face challenges including:How to build a scalable platform that can automatically scale-up to on-board ‘n’ number of Smart home devicesData security, solution availability, and reliability are the other critical factors to deal withHow to create a robust common IoT platform that handles any kind of smart devicesHow to enable data management capabilities that would help in intelligent decision-making
Case Study
Commercial Building Automation Boosts Energy Efficiency
One of the challenges to building automation is the multitude of non-interoperable communications protocols that have evolved over the years. Buildings have several islands of automation. Bridging the islands of different automation without losing the considerable investment in each specialized control network is the main focus in this solution.
Case Study
Protecting a Stadium from Hazardous Materials Using IoT2cell's Mobility Platform
There was a need for higher security at the AT&T Stadium during the NFL draft. There was a need to ensure that nuclear radiation material was not smuggled inside the stadium. Hazmat materials could often be missed in a standard checkpoint when gaining entry into a stadium.
