Download PDF
Dorman Products Inc. adopts Qlik Gold Client™ (formerly Attunity Gold Client) and increases QA team efficiency by 60%.
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Automotive
Applicable Functions
- Quality Assurance
Use Cases
- Predictive Maintenance
Services
- System Integration
The Challenge
Dorman Products, a leading supplier of automotive and heavy-duty replacement parts, was facing challenges in project and support testing cycles due to the large orders they were processing. The Quality Assurance (QA) team was responsible for ensuring optimal support for new products, enhancements, and bug fixes. However, they were struggling with addressing order-related issues in a timely manner. Each order could have several thousands of order lines, making it difficult and time-consuming to recreate and debug issues. The process to replicate and debug production problems was highly manual and involved many steps. The team recognized the need for a solution to streamline this multi-step process.
About The Customer
Dorman Products has been a leading supplier of original equipment dealer “exclusive” automotive and heavy-duty replacement parts, automotive hardware, brake parts, and fasteners for passenger cars, light trucks, and heavy-duty trucks in the automotive aftermarket since 1918. Today, Dorman Products sells thousands of new products to customers and end-users each year. To support its business worldwide, Dorman Products utilizes SAP ERP systems, which help them manage their growing automotive aftermarket business. As they continued to grow and take in large orders, which often contain several thousand order lines, they began facing difficult and time-consuming challenges in project and support testing cycles.
The Solution
Dorman Products began searching for a tool that would help them easily recreate scenarios in the QA systems and enable them to debug problems and identify root causes earlier. They evaluated both Qlik Gold Client and a competitive solution. The team liked that Qlik Gold Client was a proven solution that is used by many other companies. They also appreciated Qlik Gold Client’s ease of use. Dorman Products decided to move forward with implementation of Qlik Gold Client. Today thanks to Qlik Gold Client, Dorman Products' QA team enjoys a 50-60 percent reduction in the time needed for root cause analysis of large order problems. In addition, the data prep time required for testing efforts has decreased by 30%.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Monitoring of Pressure Pumps in Automotive Industry
A large German/American producer of auto parts uses high-pressure pumps to deburr machined parts as a part of its production and quality check process. They decided to monitor these pumps to make sure they work properly and that they can see any indications leading to a potential failure before it affects their process.
