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Dorman Products Inc. adopts Qlik Gold Client™ (formerly Attunity Gold Client) and increases QA team efficiency by 60%.
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 汽车
适用功能
- 质量保证
用例
- 预测性维护
服务
- 系统集成
挑战
Dorman Products, a leading supplier of automotive and heavy-duty replacement parts, was facing challenges in project and support testing cycles due to the large orders they were processing. The Quality Assurance (QA) team was responsible for ensuring optimal support for new products, enhancements, and bug fixes. However, they were struggling with addressing order-related issues in a timely manner. Each order could have several thousands of order lines, making it difficult and time-consuming to recreate and debug issues. The process to replicate and debug production problems was highly manual and involved many steps. The team recognized the need for a solution to streamline this multi-step process.
关于客户
Dorman Products has been a leading supplier of original equipment dealer “exclusive” automotive and heavy-duty replacement parts, automotive hardware, brake parts, and fasteners for passenger cars, light trucks, and heavy-duty trucks in the automotive aftermarket since 1918. Today, Dorman Products sells thousands of new products to customers and end-users each year. To support its business worldwide, Dorman Products utilizes SAP ERP systems, which help them manage their growing automotive aftermarket business. As they continued to grow and take in large orders, which often contain several thousand order lines, they began facing difficult and time-consuming challenges in project and support testing cycles.
解决方案
Dorman Products began searching for a tool that would help them easily recreate scenarios in the QA systems and enable them to debug problems and identify root causes earlier. They evaluated both Qlik Gold Client and a competitive solution. The team liked that Qlik Gold Client was a proven solution that is used by many other companies. They also appreciated Qlik Gold Client’s ease of use. Dorman Products decided to move forward with implementation of Qlik Gold Client. Today thanks to Qlik Gold Client, Dorman Products' QA team enjoys a 50-60 percent reduction in the time needed for root cause analysis of large order problems. In addition, the data prep time required for testing efforts has decreased by 30%.
运营影响
数量效益
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