Download PDF
Elevating Tenant and Retail Experience: J.P. Morgan's Partnership with HqO
Technology Category
- Infrastructure as a Service (IaaS) - Public Cloud
- Sensors - GPS
Applicable Industries
- Buildings
- Retail
Applicable Functions
- Procurement
Use Cases
- Retail Store Automation
- Theft Detection
The Challenge
J.P. Morgan, the landlord of London's iconic Spitalfields Market, faced the challenge of enhancing the property experience for its office tenants, public guests, and on-site retailers. In the wake of the COVID-19 pandemic, the need for health and safety measures, such as building updates and virtually-activated amenities, became paramount. J.P. Morgan aimed to create safer and more engaging experiences for their tenants and visitors. Key objectives included re-opening their office space and market post-lockdown, providing information on COVID-19 safety measures, granting office occupiers access to the market, its traders, and deals, and elevating their sustainability initiatives. They also sought to reduce congestion and create more touchless experiences, such as order ahead capabilities, to supplement their on-site amenities. The challenge was to find a reliable partner and provider to help them achieve these goals.
About The Customer
J.P. Morgan is a global landlord and one of the world's leading financial services firms. They own the Spitalfields Market in London, a bustling marketplace that has been in operation for over 350 years. The market is a well-known venue that provides a lively scene for food, fashion, art, music, and events. Open seven days a week and adjacent to nearby Liverpool Street Station, its availability, proximity to the city, and long-standing history of supporting diverse traders and artists make it a destination for all of London. In addition to public visitors, J.P. Morgan also has to cater to the needs of the office tenants at Bishops Square, a significantly less known office space located at the market.
The Solution
J.P. Morgan partnered with HqO to implement a public version of the Workplace Experience App. This app was designed to keep people informed and connect them to the property in a safe way that also elevated its on-site retailers. After working closely with HqO’s tenant experience team, Spitalfields became the first building in the United Kingdom to provide order ahead capabilities to a public audience. In July 2020, J.P. Morgan launched the HqO Workplace Experience App exclusively for its office users to maximize engagement with Spitalfields tenants. The following month, they successfully released the app to the general public with specific, retail-focused branding. As part of this initiative, mobile ordering was put in place for a number of the food trucks on Lamb Street. Key benefits of this feature included the ability to browse menus at leisure, avoid queues, pay via contactless methods such as Apple and Google Pay, and save time by receiving live order updates directly to one’s phone.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
Intelligent Building Automation System and Energy Saving Solution
One of the most difficult problems facing the world is conserving energy in buildings. However, it is not easy to have a cost-effective solution to reduce energy usage in a building. One solution for saving energy is to implement an intelligent building automation system (BAS) which can be controlled according to its schedule. In Indonesia a large university with a five floor building and 22 classrooms wanted to save the amount of energy being used.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
Powering Smart Home Automation solutions with IoT for Energy conservation
Many industry leaders that offer Smart Energy Management products & solutions face challenges including:How to build a scalable platform that can automatically scale-up to on-board ‘n’ number of Smart home devicesData security, solution availability, and reliability are the other critical factors to deal withHow to create a robust common IoT platform that handles any kind of smart devicesHow to enable data management capabilities that would help in intelligent decision-making
