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Faster help for citizens in crisis
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Cities & Municipalities
- National Security & Defense
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
The Challenge
The Israeli Ministry of Labor, Social Affairs and Social Services was struggling with a slow, manual process for handling tens of thousands of requests for assistance each year. The process involved paper forms being passed between municipalities and the Ministry, often requiring multiple signatures and taking up to six months to process. Some cases were even lost in the shuffle. The Ministry was using a 20+ year-old, legacy green-screen mainframe technology that could not be opened up to the municipalities using the internet.
About The Customer
The Israeli Ministry of Labor, Social Affairs and Social Services is a government department that assists citizens in crisis due to disability, financial hardship, unemployment, discrimination, and exploitation. The Ministry processes more than 80,000 cases per year, serving citizens via ministry departments and local authorities, associations, and organizations. The Ministry's departments range from Developmental Mental Disability to Social Services and Youth at Risk. The Ministry's goal is to provide efficient and timely assistance to those in need, often in urgent situations.
The Solution
The Ministry leveraged development tools such as NaturalONE and deployed webMethods EntireX to open up the mainframe application to the web. webMethods ApplinX was used to convert the green screen to a web-based user interface. The Ministry also upgraded its IBM Mainframe from z/VM to z/OS to improve performance and increase accessibility and openness to its systems. The new functionality made it possible to not only perform the existing roles of the application but also to apply new features. One of these features is handling the forms processing. Now, the entire form is checked before returning to the user and allows the user to re-send the corrected form only once.
Operational Impact
Quantitative Benefit
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