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Hiperbaric Reduces Pressure on After-Sales Support with Documoto
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
The Challenge
As Hiperbaric expanded its product base, they realized that their customer satisfaction goals required a more robust content solution for technical support. They needed a system where spare part information, service bulletins, and other technical documentation could be easily accessed by internal staff and machine owners. Traditional parts manuals were created and formatted using desktop publishing tools in a repetitive, mostly manual process. However, constant changes in parts information created a roadblock for time and efficiency, as each instance had to be manually updated and then redistributed in a timely fashion. Hiperbaric wanted to provide quick and accurate after-sales service, as even a brief stoppage in operation can shut down a food manufacturer’s production line and cause unacceptable impacts on output.
About The Customer
Hiperbaric is a leading manufacturer of High Pressure Processing (HPP) equipment for the food production industry. Based in Spain, the company’s equipment is used in advanced food manufacturing plants worldwide. Since its inception in 1999, Hiperbaric has continued to push the cutting edge in the design, technological development, production, and commercialization of HPP equipment. High pressure processing is a cold pasteurization process that inactivates microorganisms responsible for spoilage, while maintaining the food items’ taste and texture. It is a widely proven, safe alternative to more destructive preservation techniques, and is used for meat products, fish and seafood, fruit, and vegetables, juices and beverages, dairy, and all types of ready-to-eat meals. This method of preservation reduces or eliminates the need for artificial and chemical preservative substances, which may offer both commercial and health benefits.
The Solution
Hiperbaric decided to implement Documoto, a cloud solution that offered always-on availability and great flexibility in data connectivity. It allowed vital information such as pricing and inventory to be transmitted directly from SAP into Documoto’s database. The implementation was managed by a Documoto channel partner and systems integrator, CIMWORKS of Spain. They converted graphical product information from their SOLIDWORKS CAD database into a graphic format compatible with Documoto. A Web services integration was configured to enable Documoto to retrieve real-time updates of part information, pricing, and stock availability from Hiperbaric’s SAP ERP system.
Operational Impact
Quantitative Benefit
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