How Cermaq increased incident reporting by 300% with Intelex EHS software

• Infrastructure as a Service (IaaS) - Cloud Computing

• Food & Beverage

• Quality Assurance

• Cloud Planning, Design & Implementation Services

Cermaq was looking for a Quality Management Software System to help ensure the quality of their products. The company felt it could improve the handling of customer claims more efficiently and effectively. Handling multiple currency rates was slowing down response times, and an inability to customize parameters when logging incidents was preventing staff from analyzing crucial details and root causes as robustly as they would have liked. It was important that whichever system the firm chose would work as seamlessly as possible across its global footprint. This approach aligned with a company vision of a smoothly operating global entity that drives efficiencies and savings. Cermaq was also looking to improve on certain aspects of their Quality workflow that leaders realized were less than optimal. It included lessening the amount of manual work involved in getting data into their systems.

Cermaq is one of the largest fish farming companies in the world, employing 4,200 workers worldwide and producing nearly 158,000 tons of salmon and trout each year through its locations in Norway, Canada and Chile with an operating revenue of US$1.16 billion. The company also undertakes significant research and development activities, maintaining a dedicated fish health team and research facilities in Norway and Chile. A strong focus on sustainability drives Cermaq’s operations, with a commitment to the United Nations’ Sustainability Goals of ensuring a lasting solution to the world’s food needs.

Cermaq implemented Intelex’s Incident Management solution in 2015. Cermaq needed a global system that was translatable into the languages they used, and that it was a cloud-based – not an on-premise – solution. Capitalizing on the Intelex solution’s versatility, Cermaq tailored it to their needs by splitting it into three different applications – Safety Management, Food Safety Quality and Environment Incident Management, and Customer Claims. Encouraged by the results they were seeing from the Intelex solution, Cermaq expanded its investment, rolling out Document Control in its Norway location and now expanding it to Canada and Chile. This allows the company to quickly and easily distribute its ethical guidelines and other company-wide documentation. Other Intelex applications that Cermaq now relies on every day include Training Management, Sustainability Performance Indicator, Audits and Checklists, and Supplier Relations Management. Cermaq even built an Intelex application from scratch: a Canada-specific tool for salt water checklists that sets maintenance routines into a convenient workflow.

• Adopting Intelex has allowed Cermaq to eliminate the inefficient and ineffective manual systems they previously had in place, creating clarity and ease of use.
• The Intelex solution also helps everyone at Cermaq tap into more detailed data and work more efficiently.
• Being able to set up specific sub-categories for employees logging incidents has created greater ease of use for them, leading to quicker and more accurate decision-making.

• From March 2015 to April 2018, the company has seen a 300-percent increase in incident reporting.