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How JLab Audio Scaled Shipping Volume 10X Without Expanding Operations
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Acoustic Sensors
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Logistics & Transportation
Use Cases
- Last Mile Delivery
- Retail Store Automation
The Challenge
JLab Audio, an award-winning consumer audio brand, faced significant challenges as it experienced a 10x increase in shipment volume from 2012 to 2017. This rapid growth required a tenfold increase in effort to coordinate shipments, consuming valuable time and resources that could have been allocated to strategic initiatives. Additionally, the company's expansion into the competitive retail space necessitated increased coordination among a growing number of stakeholders. Maintaining up-to-date information on shipment status was critical to establishing trust as a reliable vendor. However, working with a traditional freight forwarder exacerbated these challenges, as much of JLab's supply chain was tracked through spreadsheets and email exchanges, rather than real-time updates.
About The Customer
JLab Audio is an award-winning consumer audio brand that experienced rapid growth, with its shipment volume increasing 10x from 2012 to 2017. This growth presented significant challenges, as it required increased effort to coordinate shipments and more coordination among stakeholders. The company's expansion into the competitive retail space also necessitated a reliable and efficient supply chain. However, JLab's traditional freight forwarder was unable to provide the real-time updates and visibility needed to manage this growth effectively.
The Solution
JLab Audio partnered with Flexport, a digital freight forwarding company, to gain the visibility and control it needed to compete with industry giants. Flexport's platform digitizes all shipment documents, notifications, and lifecycle events in a central platform. This digital solution made everything from SKU distribution to landed cost analysis much more efficient. The platform allowed JLab to manage its increased shipment volume without the need for additional headcount or resources. By switching to Flexport, JLab was able to streamline its operations, improve its supply chain visibility, and scale its distribution with ease.
Operational Impact
Quantitative Benefit
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