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How Plan2Transport Boosted Customer Satisfaction With Automatic Location Data
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Predictive Analytics
- Sensors - GPS
Applicable Industries
- Transportation
- Food & Beverage
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Track & Trace of Assets
- Fleet Management
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
The Challenge
One of Plan2Transport’s customers, a major international food and beverage company, required real-time tracking data for its over-the-road shipments to accurately track products across the supply chain and know exactly when they would arrive at their destination. The customer requested that Plan2Transport leverage FourKites, the world’s leading supply chain visibility platform. The group was under tight time constraints to get up and running with the platform, and was pleased with the carrier onboarding they were able to achieve right away. Early on, van der Heijden’s top potential concerns with FourKites pertained to data privacy and security. Transport firms are often skeptical when a company like FourKites says it can bring visibility, as they are hesitant to share their data. However, the customer insisted on it, and providing superior service is a key value for Plan2Transport.
About The Customer
Plan2Transport is a leading provider of freight transportation and logistics services based in the Netherlands. Specializing in full truckload (FTL), the company moves 30,000 loads per year from warehouses located largely in the Netherlands and Belgium to distribution centers belonging to major supermarkets like Albert Heijn or Jumbo. Many of these distribution centers are located throughout the Netherlands, Germany, and Belgium. Plan2Transport operates 50 trucks moving six days a week for its customers. The company is part of a cooperative that includes Int. Transportbedrijf Van der Heijden, which played a key role in implementing the FourKites platform.
The Solution
Plan2Transport implemented FourKites, the world’s leading supply chain visibility platform, to provide real-time tracking data for its shipments. Roy van der Heijden, Business Analyst at Int. Transportbedrijf Van der Heijden, was tasked with setting up FourKites across the Plan2Transport business ecosystem. The team was able to achieve carrier onboarding quickly, allowing the customer to access detailed, real-time shipment information, load status, and predictive arrival times. Individual carriers could integrate their existing GPS tracking technology directly with FourKites’ carrier connectivity platform, making it easier and more affordable to set up and use the real-time visibility software. Through FourKites, Plan2Transport is now able to send data directly and securely to its customers about each shipment in transit. This allows customers to streamline their workflows, collaborate with transportation partners, and keep shelves full during difficult times. By leveraging FourKites, Plan2Transport can help its retail customers ensure they always have the right amount of product when they need it.
Operational Impact
Quantitative Benefit
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