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MacLean Drills Publishing Time Down to Minutes
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Mining
Applicable Functions
- Discrete Manufacturing
- Maintenance
Use Cases
- Asset Health Management (AHM)
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
MacLean, a company that designs, manufactures, and supports engineered solutions across the mining, municipal, and waste management sectors, faced challenges in unifying internal and external documentation. They needed a solution that could help them create and publish parts catalogs efficiently and improve their aftermarket customer experience by connecting their customers to their machine technical documentation. The previous processes were time-consuming and would take weeks to complete. They also lacked shopping cart capability for their customers.
About The Customer
MacLean is a company that designs, manufactures, and supports engineered solutions across various sectors including mining, municipal, and waste management. The company's mining division builds a comprehensive line of mobile equipment in the ground support, ore flow, and utility vehicle product categories. MacLean has been innovating underground mining equipment solutions for over 40 years. Founded in 1973, MacLean remains based in Ontario’s southern Georgian Bay region, with service and support branches across Canada and a global network of branches. They serve branches in the US, Mexico, Peru, South Africa, and Australia.
The Solution
MacLean opted for Documoto to help them improve publishing processes, enhance customer experience, and connect with their back-office systems to automate purchasing. The Documoto Professional Services team worked alongside MacLean’s marketing, documentation, IT, & aftermarket support staff to guide the implementation process. After MacLean’s cloud environment was configured and the documentation staff completed Documoto training, they began migrating parts data and illustrations into the new system. With assistance from the Documoto Professional Services staff, MacLean’s portal was rolled out to a select group of customers for initial testing.
Operational Impact
Quantitative Benefit
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