Download PDF

Flowgear > Case Studies > Maxidor Enhances Field Paperwork Efficiency with Mobile Reporting

Maxidor Enhances Field Paperwork Efficiency with Mobile Reporting

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Networks & Connectivity - Global Navigation Satellite System (GNSS)

Applicable Industries

National Security & Defense
Telecommunications

Applicable Functions

Procurement
Sales & Marketing

Use Cases

Inventory Management
Tamper Detection

Services

Cloud Planning, Design & Implementation Services
System Integration

The Challenge

Maxidor, a provider of safety and security solutions, was facing a significant challenge with its order processing system. The company's franchise dealer sales representatives were having difficulty entering sales orders from the field due to compatibility issues between their mobile devices and the company's legacy premise order management system. This resulted in delayed customer order processing. As a temporary solution, Maxidor had to dedicate six employees to manually capture and enter order information into the system. However, this was inefficient and Maxidor was seeking a seamless, end-to-end system to streamline its order processing. The company switched accounting apps and began searching for a supplier to help integrate its mobile and premise systems. The goal was to establish fast and reliable mobile/premise system connectivity that would allow sales reps to enter order information on the go and initiate the manufacturing process immediately after leaving the customer's location.

About The Customer

Maxidor is a provider of safety and security solutions. The company was struggling with a legacy premise order management system that was not compatible with the mobile devices used by its franchise dealer sales representatives. This was causing delays in customer order processing. Maxidor was seeking a solution that would allow its sales reps to enter order information on the go and initiate the manufacturing process immediately after leaving the customer's location. The company is not an IT company, but it is tech-savvy and was looking for a solution that would fit its needs without requiring any technical coding or programming.

The Solution

Maxidor's IT manager, Yasheen Partab, contacted several potential suppliers and ultimately chose Flowgear for its simple, comprehensive, cloud-based integration solution. Flowgear's solution required no additional premise infrastructure or installation, no expensive custom software, and provided seamless, fully-transparent mobile-to-back office connectivity. Its browser-based design canvas and management dashboard made it easy to visually define processes and create customized solutions without the need for custom software. Flowgear's proprietary DropPoint interface was used to create a fully secure connection between Flowgear and approved on-premise Maxidor systems to manage all aspects of communication and data transmission. This enabled orders to be entered and processed faster and more reliably, with robust data compression. The data remained fully secure and accessible even if connectivity was disrupted.

Operational Impact

The implementation of Flowgear's solution has had a significant impact on Maxidor's operations. The company has been able to streamline its order processing system, eliminating the need for manual data entry and reducing delays in customer order processing. The solution has also improved data reliability and security, ensuring that data remains accessible even if connectivity is disrupted. Furthermore, the browser-based design canvas and management dashboard have made it easy for Maxidor to define processes visually and create customized solutions without the need for custom software. This has allowed the company to create a solution that perfectly fits its needs without requiring any technical coding or programming. The successful implementation of Flowgear's solution has led to a strategic partnership between the two companies, with plans to further enhance Maxidor's reporting and move all operations to the cloud.

Quantitative Benefit

Reduced the number of employees needed for manual data entry from six to zero, freeing up resources for other tasks.
Significantly increased the speed of order processing by enabling real-time data entry from the field.
Improved data reliability and security through robust data compression and secure connectivity.