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Case Studies > MD Complete Skincare Streamlines Customer Order Process with NetSuite

MD Complete Skincare Streamlines Customer Order Process with NetSuite

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Consumer Goods
  • Retail
Applicable Functions
  • Business Operation
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
Services
  • Software Design & Engineering Services
  • System Integration
  • Training
The Challenge
MD Complete lacked a streamlined process for facilitating orders and creating financial data from its consumer website. The company did not have an efficient system of processing parcel shipments. Additionally, the finance team was unable to extract meaningful financial information such as COGS and inventory costs.
About The Customer
MD Complete Skincare was created to provide access to dermatologist-level results without a prescription. MD Complete transforms gold standard dermatologist prescribed skincare protocols into simple, effective and complete regimens at a fraction of the cost of prescription regimen counterparts.
The Solution
MD Complete selected NetSuite, which Velosio implemented in one month, along with a third-party EDI integration, and integration with another ERP system for a separate part of their business. MD Complete is leveraging the NetSuite Sandbox feature to better learn how its internal processes work. MD Complete was very satisfied with Velosio’s services, as CTO Chris explained, “They have a recap meeting to make sure that they are meeting your needs. If there are outages, they quickly attack them to make sure you’re satisfied”. Whenever an issue comes to light, Chris says that Velosio is on top of it. “They help us with glitches and issues here and there. Sometimes it’s actually issues with the software that we don’t have the technical expertise nor the knowledge base to resolve on our own. Velosio is priceless in this regard…It just works, don’t know how… don’t care, it just works.” When asked about using Velosio and NetSuite again, MD Complete was quick to answer “Yes!”
Operational Impact
  • Met an aggressive implementation timeline without missing a shipping day on an order.
  • The customer order process has been streamlined.
  • Now able to identify wrongly priced items on sales orders, process the credit, then apply it to pending invoices in a way that made sense to Accounts Payable.
Quantitative Benefit
  • Implementation completed in one month.

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