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PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Telecommunications
- Professional Service
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
PiiComm, a rapidly growing Canadian company, needed a solution to manage the connectivity of various devices such as phones, computers, printers, and handheld devices. The company aimed to boost data accuracy, cut operation costs, and streamline communications for its customers. However, managing these devices, especially in terms of roaming and controlling overages, was a significant challenge. PiiComm required a platform that could automate tasks, set rules, and provide alerts to manage these devices efficiently. Additionally, the company needed to improve device activation timeframes to enhance overall customer service and create more business value for their clients.
About The Customer
PiiComm is a Canadian company specializing in delivering turnkey mobile solutions that connect various devices such as phones, computers, printers, and handheld devices to enterprise information systems. The company offers Mobile Managed Services (MMS) to help its customers improve data accuracy, reduce operational costs, and streamline communications. PiiComm's business model is built around the Internet of Things (IoT), and it has formed a partnership with Cisco Jasper to achieve its goals. The company is focused on providing superior service and ensuring that its clients have greater control and visibility over their connected devices.
The Solution
PiiComm partnered with Cisco Jasper to utilize its Control Center platform. Control Center allows PiiComm to manage any connected device by automating tasks, setting rules, and providing alerts. This platform helps in managing roaming and controlling overages, which are critical for PiiComm's Mobile Managed Services (MMS). The use of Control Center has enabled PiiComm to speed up device activation timeframes, thereby improving overall customer service. The platform also provides greater control and visibility over connected devices, allowing PiiComm to build stronger relationships with its clients. The shared access to Control Center between PiiComm and its clients enables remote diagnostics and tools, ensuring that devices run smoothly even during off-hours.
Operational Impact
Quantitative Benefit
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