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实例探究 > PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

技术

平台即服务 (PaaS) - 连接平台
应用基础设施与中间件 - API 集成与管理
网络与连接 - 网络管理和分析软件

适用行业

电信
Professional Service

适用功能

商业运营
现场服务

用例

远程资产管理

服务

软件设计与工程服务
系统集成

挑战

PiiComm, a rapidly growing Canadian company, needed a solution to manage the connectivity of various devices such as phones, computers, printers, and handheld devices. The company aimed to boost data accuracy, cut operation costs, and streamline communications for its customers. However, managing these devices, especially in terms of roaming and controlling overages, was a significant challenge. PiiComm required a platform that could automate tasks, set rules, and provide alerts to manage these devices efficiently. Additionally, the company needed to improve device activation timeframes to enhance overall customer service and create more business value for their clients.

关于客户

PiiComm is a Canadian company specializing in delivering turnkey mobile solutions that connect various devices such as phones, computers, printers, and handheld devices to enterprise information systems. The company offers Mobile Managed Services (MMS) to help its customers improve data accuracy, reduce operational costs, and streamline communications. PiiComm's business model is built around the Internet of Things (IoT), and it has formed a partnership with Cisco Jasper to achieve its goals. The company is focused on providing superior service and ensuring that its clients have greater control and visibility over their connected devices.

解决方案

PiiComm partnered with Cisco Jasper to utilize its Control Center platform. Control Center allows PiiComm to manage any connected device by automating tasks, setting rules, and providing alerts. This platform helps in managing roaming and controlling overages, which are critical for PiiComm's Mobile Managed Services (MMS). The use of Control Center has enabled PiiComm to speed up device activation timeframes, thereby improving overall customer service. The platform also provides greater control and visibility over connected devices, allowing PiiComm to build stronger relationships with its clients. The shared access to Control Center between PiiComm and its clients enables remote diagnostics and tools, ensuring that devices run smoothly even during off-hours.

运营影响

Control Center has become a key component of the services PiiComm delivers to its customers, allowing for the automation of tasks and better management of connected devices.
The platform has enabled PiiComm to speed up device activation timeframes, improving overall customer service and creating more business value for their clients.
PiiComm has been able to build stronger relationships with its clients by providing more control and visibility over their connected devices.

数量效益