Revamping Maintenance and Space Operations with IoT: A Case Study of a Global Technology and Engineering Company

• Functional Applications - Computerized Maintenance Management Systems (CMMS)
• Robots - Wheeled Robots

• Buildings
• Telecommunications

• Facility Management
• Maintenance

• Inventory Management
• Track & Trace of Assets

• System Integration

A global technology and engineering company with over 30,000 employees in nearly 30 countries was facing challenges in streamlining their facilities maintenance, space management, and real estate operations, particularly in their 25 locations in France. The company was generating upwards of 2,500 facilities work orders and 400 move work orders per month, making it crucial to find a solution that could link all operations together for improved efficiency and a comprehensive overview. The company was using an outdated legacy system to manage work order tickets and track space usage, which was not maintained or updated by the IT department, making it obsolete. The system was not linked to any other databases or tools used by the company, making cross-departmental data sharing difficult or impossible. The company was also struggling with the manual effort required to keep the system updated.

The customer is a global technology and engineering company with more than 30,000 employees spread across nearly 30 countries. In France alone, they have 25 locations and roughly 3,000 employees. The company generates upwards of 2,500 facilities work orders and 400 move work orders per month across these locations. The company was using an outdated legacy system for managing work order tickets and tracking space usage, which was not linked to any other databases or tools used by the company, making cross-departmental data sharing difficult or impossible. The company was also struggling with the manual effort required to keep the system updated.

The company turned to Nuvolo, whose Connected Workplace solution is built on ServiceNow, the IT department’s preferred platform. Nuvolo introduced Connected Workplace and several of its core solutions, including Maintenance, Space, Real Estate, and Projects. These solutions offered capabilities like asset management, mobile capabilities for technicians, space and move management, lease management, and more. The company was able to revamp the ticketing process for all their employees on site using Nuvolo’s asset management capabilities. The solution’s mobile functionality improved technicians' work efficiency and inventory tracking. The space and move management products provided a clear picture of how their buildings were filled. The company was also able to consolidate all their data in a single system and use Nuvolo’s data reporting tools to visually display it in an easy-to-read format. The company can now customize their database management, adding any kind of report they need while better organizing and ensuring the integrity of the data.

• The implementation of Nuvolo's solutions has brought about significant operational improvements for the company. The company has been able to completely revamp the ticketing process for all their employees on site, improving efficiency and productivity. The mobile functionality of the solution has empowered technicians to do their work more efficiently and improved their inventory tracking. The space and move management products have provided a clear picture of how their buildings are filled, enabling better space management. The company is now able to compile space data and easily generate reports to share with their controlling department. They have also been able to consolidate all their data in a single system and visually display it in an easy-to-read format, making data management and reporting simpler and more efficient. The company is also planning to deploy ServiceNow in multiple countries in 2022, with some employees planning to propose implementing Nuvolo, indicating the potential for further operational improvements.

• Saved time and resources by consolidating data and making reporting fast and simple
• Increased efficiency by improving work order management and empowering technicians with mobile capabilities
• Assisted in fully modernizing the company's maintenance and space operations by eliminating the need for outdated legacy systems