Saudi Electricity Company Boosts Efficiency with Nintex

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Sensors - Utility Meters

Applicable Industries

Cement
Electrical Grids

Applicable Functions

Maintenance
Procurement

Use Cases

Construction Management
Construction Site Monitoring

Services

System Integration

The Challenge

Saudi Electricity Company (SEC), the largest provider of electric power in the Middle East, faced significant challenges in managing construction and maintenance projects across its vast network of remote sites. The company's previous mainframe-based management system relied heavily on manual processes, which made it difficult for contractors to submit project updates from the field. This resulted in limited visibility for managers based at the company's headquarters. SEC considered solutions from a range of first-tier ERP suppliers and a solution based on SharePoint, but these either lacked the functionality that SEC required or were too costly to develop and maintain.

About The Customer

Saudi Electricity Company (SEC) is the largest provider of electric power in the Middle East and North Africa. With assets worth more than 480 billion Saudi Riyals (128 billion USD), the company serves over 9.8 million customers. Its facilities are spread across 830,000 square miles (2,150,000 square kilometers) of Saudi Arabia, making it a challenge to manage construction and maintenance projects handled by contractors rather than a full-time workforce. Modernizing processes was a priority for SEC, given its vast footprint and the need for efficient management of its operations.

The Solution

SEC embarked on a digital transformation journey, adopting a suite of intelligent automation solutions from Nintex. These included Nintex Workflow, Nintex Forms, and Nintex Mobile, which were used to create a Contractors’ Portal, Violations Control System, Maintenance Management System, Employee Complaints System, and a Smart Metering Project. The Contractors Portal allowed contractors and SEC managers to interact with various business processes, including project modifications, material requests, and work permits. It also included specific workflows and tasks for contractor crews, SEC field supervisors, and back office managers. A typical construction task process workflow started with the SEC dispatcher submitting a work order to the contractor, who would then visit the site, verify the work order details, and start the excavation and installation of equipment. An SEC inspector would then inspect the work in process, and upon completion, the work would be marked as completed.

Operational Impact

The adoption of Nintex solutions has significantly improved SEC's operational efficiency. The Contractors Portal has streamlined the interaction between contractors and SEC managers, making it easier to manage various business processes. The digital transformation has also enhanced visibility into field status, enabling managers to make informed decisions based on real-time data. The new system has also made it possible for contractors to submit project updates from the field, reducing delays and improving project management. Moreover, the introduction of the Smart Metering Project has modernized SEC's services, offering customers more accurate and timely information about their energy usage.

Quantitative Benefit