School Populo Doubles Lead Conversion Rate with Creatio’s No-code Platform

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School Populo, a private school offering professional online and offline tutoring services, was facing challenges with its manual processes. The school was managing payments via Excel and storing customer data in spreadsheets. However, as the school grew, this approach was no longer practical or sustainable. The school was dealing with a vast amount of data, numerous student applications from various sources, and complex learning schedules. These required automation and coordination. The school needed a solution that would support its ambitious growth aspirations. Therefore, the school prioritized system flexibility and scalability during the vendor selection process.

School Populo is a private school that offers professional online and offline tutoring services that meet students' individual educational needs and requirements. The school teaches all subjects taught in primary and secondary schools and prepares students for papers, tests, and entrance exams. School Populo believes every student can achieve great results if the right teaching approach is selected. Therefore, the company works with every student individually and strives to create a pleasant tutoring environment where everyone achieves excellent results. The school has maintained a 96% rate of successful graduates and has over 4000 satisfied students. It provides tutoring services in the Czech Republic, Slovakia, and England.

School Populo decided to digitally transform its operations by opting for Creatio’s no-code platform. This platform offered the maximum degree of freedom to streamline operational efficiency by building business-tailored workflows. The end-to-end customer journey, from lead to student and from start date to class completion, was automated in Creatio. Custom-built workflows helped the school to manage processes at an accelerated pace. The system was integrated with the school's website and Facebook, allowing student data to automatically sync with Creatio. The system also generated proposals based on customer requirements and location, created new orders, and generated payment plans for students. The system was also integrated with the servicing bank to automatically populate the system once a transaction was complete, simplifying the payment tracking process for company employees.

• Creatio has become the driving force behind the company’s growth. The system helps the company provide personalized and highly professional services with centralized data and a complete picture of the customer journey. Whether the prospect is exploring the benefits of education at School Populo or just starting out on their learning journey, it’s the best-in-class service that wins them over, ensuring long-term happy customers. School Populo’s network started with one office in Prague in 2015. Today, the company is expanding its global footprint, striving to make effective individual tutoring accessible for everyone. Creatio’s platform facilitates the company's growth and ensuring smooth system scaling across company offices.

• 100% increase in lead conversion

• Significant increase of employee productivity

• Enhanced customer service