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Bizimply > Case Studies > Streamlining HR and Operational Processes in Hospitality: The Athenian Case Study
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Streamlining HR and Operational Processes in Hospitality: The Athenian Case Study

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Education
  • Retail
Use Cases
  • Personnel Tracking & Monitoring
  • Time Sensitive Networking
Services
  • System Integration
  • Training
The Challenge
The Athenian, an award-winning gyros restaurant chain, faced significant challenges with their previous software system. The software had limited customization options and was often difficult to use, leading to frustration among staff. The system would frequently crash, particularly when scheduling staff shifts, which was not up to the high standards set by the business. The Athenian team decided it was time to switch to a software with a better user interface and improved operational experience. They needed a solution that would allow them to monitor staff time with increased accuracy, provide a centralized platform for storing employee documentation, and save time on labor-intensive tasks such as payroll.
About The Customer
The Athenian is an award-winning restaurant chain that specializes in gyros made the Athenian way. Since its establishment in 2014, it has grown from a humble market stall to a network of 16 locations. The Athenian is known for its commitment to quality, using only the best ingredients sourced from partners in Greece and the UK. The restaurant chain is also a strong supporter of important causes, providing free meals to NHS key workers during the pandemic, donating to Greek Animal Rescue after wildfires, and supporting various charities and organizations in Greece. The Athenian has plans for further expansion, with new sites planned in Spain and the UAE.
The Solution
The Athenian switched to Bizimply, a customizable Human Resource suite that allowed them to store all employee information in one centralized system. This made it extremely convenient for managers to access important documents from any location, eliminating the need to carry physical files. The new system also helped the HR team avoid compliance issues by storing crucial documents like working visas. Bizimply's Time and Attendance feature increased the accuracy of employee time tracking and relieved pressure on HR managers. Staff could clock in and out on an iPad via the Timestation app, and these shift times were automatically sent to timesheets for manager approval. The integration of Bizimply streamlined the day-to-day running of the business, freeing up time for the HR team to focus on other areas such as employee engagement and training opportunities. The Athenian also appreciated Bizimply's seamless integration options, particularly with Tenzo, a performance benchmarking tool they were already using.
Operational Impact
  • The switch to Bizimply has significantly improved The Athenian's operational experience. The new system's user-friendly interface has reduced staff frustration and increased efficiency. The centralized HR platform has made it easier for managers to access important documents from any location, reducing the risk of compliance issues. The improved accuracy of time tracking has relieved pressure on HR managers and made payroll tasks less labor-intensive. The seamless integration with Tenzo has also allowed The Athenian to easily benchmark performance against other locations, time periods, teams, dishes, and business targets, helping them identify business opportunities. Overall, the switch to Bizimply has allowed The Athenian to streamline their operations and focus more on employee engagement and training opportunities.
Quantitative Benefit
  • The Athenian has expanded to 16 locations, with plans for further international expansion.
  • The new system has significantly improved the accuracy of employee time tracking.
  • The centralized HR platform has streamlined document storage and access, reducing the need for physical file transportation.

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