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Summit Innovations

Technology Category
  • Analytics & Modeling - Data-as-a-Service
  • Analytics & Modeling - Predictive Analytics
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Food & Beverage
  • Retail
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Predictive Maintenance
  • Real-Time Location System (RTLS)
  • Remote Asset Management
Services
  • System Integration
  • Software Design & Engineering Services
The Challenge
Summit Innovations faced the challenge of optimizing drive-through operations for quick service restaurants (QSRs). The primary issues were monitoring vehicle activity, reducing waiting times, and improving speed of service. The existing system needed to provide real-time data and alerts to help management and staff identify and respond to bottlenecks. Additionally, there was a need for a more sophisticated data analysis and reporting system to compare efficiency across different properties and improve overall operational performance.
About The Customer
Summit Innovations is an Australian company that has developed a leading drive-through management system for the quick service restaurant (QSR) industry. Their technology is used by over 95% of new drive-through restaurants in Australia and has been installed in more than 4,000 sites across 20 countries. Their customers include major brands such as Subway, Starbucks, Oporto, Coffee Club, Dunkin Donuts, Red Rooster, Burger King, McDonald’s, KFC, and Hungry Jacks. Summit Innovations aims to enhance the operational performance of drive-through restaurants by providing real-time data and analytics to improve speed of service and reduce waiting times.
The Solution
Summit Innovations implemented a sensor-driven technology that monitors vehicle activity from entry to departure in the drive-through. The data collected is displayed visually on monitors within the restaurant, providing real-time information on speed of service and bottlenecks. The system also offers alerts, management reporting, and enables brands to compare efficiency across different properties. To enhance their offering, Summit integrated the Yellowfin BI platform into their system, creating a new product called Summit Panorama. This integration allowed for more data to be captured, analyzed, and shared across multiple sites, providing mobility to the data and enabling management to receive push notifications and alerts in real-time.
Operational Impact
  • The system provides real-time data and alerts, allowing for immediate remedial action when performance falls outside key indicators.
  • Increased visibility through graphical representations helps managers identify traffic bottlenecks and service delays.
  • The flexibility of the system allows for data capture based on virtually unlimited business rules, enabling brands to learn from high-performing stores and rectify efficiency problems.
Quantitative Benefit
  • Improved speed of service by 30 seconds to one minute per customer.
  • Potential for 20 extra transactions per day per restaurant.
  • Additional revenue of approximately $200 per day per restaurant.

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