Download PDF

Nintex > Case Studies > Swiss Efficiency: Streamlining Operations at Lippuner with Nintex

Swiss Efficiency: Streamlining Operations at Lippuner with Nintex

Applicable Industries

Paper & Pulp
Telecommunications

Applicable Functions

Procurement
Sales & Marketing

Use Cases

Personnel Tracking & Monitoring
Time Sensitive Networking

Services

System Integration
Training

The Challenge

Lippuner, a Switzerland-based energy company, was grappling with an outdated, paper-based system for ordering supplies such as smartphones and marketing materials. This inefficient process was not only time-consuming for employees but also cost the company money. The process involved employees physically going to the HR department to fill out a paper form to order a new phone, which would then take two to three weeks to arrive. With nearly 350 employees across four sites in different cities ordering phones every two years, the paper-based forms were causing significant delays and adding unnecessary time to the process. Additionally, the company had to manage over 450 orders per year across 41 different marketing material items from four offices spread widely over Switzerland, which was challenging with the existing system.

About The Customer

Lippuner Energieund Metallbautechnik AG is a Switzerland-based energy company known for developing smart and sustainable solutions for its customers. The company has a reputation for efficiency and innovation, and it applies these principles to its internal processes as well. With nearly 350 employees spread across four sites in different cities, Lippuner is a sizable organization with significant operational needs. The company manages over 450 orders per year across 41 different marketing material items, demonstrating its extensive operational scope. Lippuner is committed to continually improving its processes and systems to enhance efficiency and productivity.

The Solution

To address these challenges, Lippuner turned to IOZ, a Swiss firm specializing in information systems. They proposed a solution built on SharePoint with Nintex Workflow and Nintex Forms. Within five months, the company had set up the Nintex programs for both the IT department (responsible for cell phone procurement) and the marketing department (for ordering marketing supplies). The new phone ordering system resulted in a 67% time savings for the staff fulfilling phone orders and a single point of contact for order fulfillment. Employees now receive their new phones twice as fast as they did before. On the marketing side, the shift to online forms for ordering marketing materials led to significant cost savings of more than 50% per order when employees’ work time was factored in. The company also implemented a Nintex workflow for customer contacts, which increased efficiency, accountability, and customer service.

Operational Impact

The implementation of Nintex Workflow and Nintex Forms has brought about significant operational improvements at Lippuner. The new phone ordering system has streamlined the process, saving time for staff and ensuring faster delivery of phones to employees. The shift to online forms for ordering marketing materials has not only led to cost savings but also made it easier to manage supply orders from multiple locations. The Nintex workflow for customer contacts has increased efficiency and accountability, leading to improved customer service. The finance department has also benefited from the added transparency into expenses, which can now be tracked automatically without worrying about missing pieces of paper. The success of the Nintex implementation has sparked interest in other parts of the business in automating their processes.

Quantitative Benefit