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Telstra's Unified Communications Solution Helps MB Century Boost Productivity

As a major provider of onshore drilling services, MB Century faces special challenges in controlling operating expenses. Effective communications is of paramount importance in this regard. When employees are in the field or away from their desks, the loss of productivity associated with playing “telephone tag” can be considerable.

Moreover, operating heavy equipment is inherently dangerous. At times of emergency, having reliable communications to manage urgent safety issues is essential.

Aware of the productivity improvements from the introduction of TIPT two years earlier, MB Century was keen to enjoy the full benefits of Unified Communications. The company turned again to its whole-of-business telecommunications partner, Telstra, to recommend a solution.

  • Telstra
    Telstra is Australia’s leading telecommunications and information services company, offering a full range of communications services and competing in all telecommunications markets. In Australia, Telstra provides 17.2 million mobile services, 7.0 million fixed voice services and 3.4 million retail fixed broadband services. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping their customers improve the ways in which they live and work through connection.
  • Energy
  • Process Manufacturing
  • Process Control & Optimization
    Process control and optimization (PCO) is the discipline of adjusting a process to maintain or optimize a specified set of parameters without violating process constraints. The PCO market is being driven by rising demand for energy-efficient production processes, safety and security concerns, and the development of IoT systems that can reliably predict process deviations. Fundamentally, there are three parameters that can be adjusted to affect optimal performance. - Equipment optimization: The first step is to verify that the existing equipment is being used to its fullest advantage by examining operating data to identify equipment bottlenecks. - Operating procedures: Operating procedures may vary widely from person-to-person or from shift-to-shift. Automation of the plant can help significantly. But automation will be of no help if the operators take control and run the plant in manual. - Control optimization: In a typical processing plant, such as a chemical plant or oil refinery, there are hundreds or even thousands of control loops. Each control loop is responsible for controlling one part of the process, such as maintaining a temperature, level, or flow. If the control loop is not properly designed and tuned, the process runs below its optimum. The process will be more expensive to operate, and equipment will wear out prematurely. For each control loop to run optimally, identification of sensor, valve, and tuning problems is important. It has been well documented that over 35% of control loops typically have problems. The process of continuously monitoring and optimizing the entire plant is sometimes called performance supervision.
  • MB Century is a leading provider of oil, gas and geothermal drilling services. From corporate headquarters in Brisbane, the company controls and operates one of the most modern and comprehensive fleets of drilling rigs in the Asia Pacific region

  • Following discussions with Telstra, MB Century realised the company could gain greater efficiency by integrating TIPT with the advanced features of Microsoft OCS.

    At the same time, the company upgraded its IP handsets to the latest Polycom models, which offer high voice-definition and video conferencing capabilities. 

    TIPT uses the internet protocol to deliver voice communications. It is a hosted solution that provides advanced functions and simple administration, without initial capital expense or the ongoing maintenance costs of a self-managed model. TIPT offers even further economies: TIPT is a subscription-based service, so MB Century only pays for what it uses.

    TIPT operates over the Telstra Next IP™ network, Telstra’s next generation MPLS core network. The only Australian network to have its core product offerings certified to the international ISO 27001 security standard, the Telstra Next IP™ network is designed for 99.999% reliability and offers exceptional reach and scalability.

    By linking to Telstra’s Global IP network operated in partnership with global carrier Reach, MB Century has access to the largest IP infrastructure in the Asia Pacific region. A key component of the Unified Communications solution is the Telstra Next G® network. The Next G® network is Australia’s largest and fastest* national wireless broadband network. This not only enables MB Century’s mobile staff to stay in touch from more places, it provides seamless connectivity through integration with the Telstra Next IP™ network.

  • Communication Performance, Operating Cost, Production Efficiency, Response Time
  • Impact #1
    [Efficiency Improvement - Communication]
    Real-time responsiveness to colleagues. 
    Impact #2
    [Efficiency Improvement - Labor Safety]
    Increased safety for field staff.
    Impact #3
  • Benefit #1

    Saved $30,000 a year from reduction in playing phone tag



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