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Telus Case Study
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Services
- Data Science Services
The Challenge
Telus, a Canadian national telecommunications company, was facing a significant challenge in making informed decisions due to a lack of accessible data. The data they needed was stored in disconnected systems, making it difficult to gather and analyze. The process of disseminating information was time-consuming, and building reports took longer than was efficient. The company was in need of a solution that could consolidate their data and provide real-time information to drive decision-making.
About The Customer
Telus is a national telecommunications company based in Vancouver, British Columbia, Canada. The company offers a broad range of telecommunications products and services, including Internet access, voice, entertainment, healthcare, video, and satellite television. As a major player in the telecommunications industry, Telus understands the importance of making informed decisions based on accurate and timely data. However, the company was facing challenges in accessing the necessary data due to it being stored in disconnected systems.
The Solution
Telus implemented Domo, a platform that allowed them to consolidate their data and provide real-time information. Domo's ability to deliver real-time information on the fly created an atmosphere of transparency within the company. It enabled Telus to see patterns that were previously hidden due to the data being scattered across different systems. Domo served as a single source of truth for the company, solving their siloed data problems. The implementation of Domo also freed up time for employees, reducing the need for running ad hoc reports or chasing down numbers for executives.
Operational Impact
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