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The William Tracey Group
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Networks & Connectivity - RFID
- Sensors - GPS
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
- Quality Assurance
Use Cases
- Fleet Management
- Predictive Maintenance
- Inventory Management
- Remote Asset Management
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
- Training
The Challenge
There were a number of drivers for change in the development of William Tracey Group’s systems. Following a strategic review, the company’s management team identified an opportunity to gain better leverage and competitive advantage from their scale but realised that to do this they would need to be able to take an enterprise-wide view and to significantly improve their data and process quality. William Tracey Group also identified that there was a competitive advantage to be gained from improving its customer engagement and experience. New methods of customer communication were required and employees handling customer queries needed access to data that was current, accurate and unambiguous. The company’s existing systems were starting to age and their maintenance and development had become expensive with limited scope for growth. These systems could not provide enterprise-wide visibility or the detailed data required to make key business decisions. Information was not easily accessible and would often be stored in multiple locations. With these goals in mind, a decision was taken to find an enterprise-wide operational management system capable of supporting the company’s future growth.
About The Customer
The William Tracey Group is one of the UK’s leading recycling and resource management companies with 10 sites across Scotland and the North of England. The company fuses unparalleled industry experience with the latest technologies to deliver innovative recycling and resource management solutions. AMCS Enterprise Management drives significant operational efficiencies and cost savings at The William Tracey Group.
The Solution
AMCS Enterprise Management was selected and installed to manage the company’s daily operations, route planning, vehicle tracking, transport and weighbridge operations. Further modules were implemented for call centre and customer communications management, quotations and supplier job confirmation along with container management and accounts control. AMCS Enterprise Management customisable web portal provides customers with 24/7 access to account and service information including details of all work undertaken, statements and invoices, and a secure online payment facility. The AMCS Enterprise Management reporting module generates critical management information based on reliable data, to make key business decisions and ensure profitable operations at a route, vehicle and customer level. In addition, three mobile apps (part of AMCS Enterprise Management were deployed, JobMan – for real-time job confirmation, ServiceMan – for in the field container management and BanksMan – for grading and exception reporting on loads. AMCS Mobile has been installed on the robust touch screen On-Board Computers in all the company’s collection vehicles. This allows the transport office to interact in real time with the driver, providing digital route sheets, sending ad-hoc work and receiving real-time route progress and lift verification. All RoRo and skip drivers now use hand-held devices, which display the vehicle’s service schedule and enable drivers to confirm the job completion or report a missed lift – all in real time. All wheelie bins now have Radio Frequency Identification (RFID) tags fitted, recording the exact date, time and GPS location of every lift. This provides irrefutable service verification and highlights any unplanned or unauthorised lifts.
Operational Impact
Quantitative Benefit
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