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The William Tracey Group
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
- 网络与连接 - 射频识别
- 传感器 - 全球定位系统
适用行业
- 回收与废物管理
- 运输
适用功能
- 商业运营
- 物流运输
- 质量保证
用例
- 车队管理
- 库存管理
- 预测性维护
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
There were a number of drivers for change in the development of William Tracey Group’s systems. Following a strategic review, the company’s management team identified an opportunity to gain better leverage and competitive advantage from their scale but realised that to do this they would need to be able to take an enterprise-wide view and to significantly improve their data and process quality. William Tracey Group also identified that there was a competitive advantage to be gained from improving its customer engagement and experience. New methods of customer communication were required and employees handling customer queries needed access to data that was current, accurate and unambiguous. The company’s existing systems were starting to age and their maintenance and development had become expensive with limited scope for growth. These systems could not provide enterprise-wide visibility or the detailed data required to make key business decisions. Information was not easily accessible and would often be stored in multiple locations. With these goals in mind, a decision was taken to find an enterprise-wide operational management system capable of supporting the company’s future growth.
关于客户
The William Tracey Group is one of the UK’s leading recycling and resource management companies with 10 sites across Scotland and the North of England. The company fuses unparalleled industry experience with the latest technologies to deliver innovative recycling and resource management solutions. AMCS Enterprise Management drives significant operational efficiencies and cost savings at The William Tracey Group.
解决方案
AMCS Enterprise Management was selected and installed to manage the company’s daily operations, route planning, vehicle tracking, transport and weighbridge operations. Further modules were implemented for call centre and customer communications management, quotations and supplier job confirmation along with container management and accounts control. AMCS Enterprise Management customisable web portal provides customers with 24/7 access to account and service information including details of all work undertaken, statements and invoices, and a secure online payment facility. The AMCS Enterprise Management reporting module generates critical management information based on reliable data, to make key business decisions and ensure profitable operations at a route, vehicle and customer level. In addition, three mobile apps (part of AMCS Enterprise Management were deployed, JobMan – for real-time job confirmation, ServiceMan – for in the field container management and BanksMan – for grading and exception reporting on loads. AMCS Mobile has been installed on the robust touch screen On-Board Computers in all the company’s collection vehicles. This allows the transport office to interact in real time with the driver, providing digital route sheets, sending ad-hoc work and receiving real-time route progress and lift verification. All RoRo and skip drivers now use hand-held devices, which display the vehicle’s service schedule and enable drivers to confirm the job completion or report a missed lift – all in real time. All wheelie bins now have Radio Frequency Identification (RFID) tags fitted, recording the exact date, time and GPS location of every lift. This provides irrefutable service verification and highlights any unplanned or unauthorised lifts.
运营影响
数量效益
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