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Transforming Property Management: The Success Story of Two Seas Property Management with AppFolio
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- Buildings
- Cities & Municipalities
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Inventory Management
- Time Sensitive Networking
The Challenge
Two Seas Property Management, a property management company based in Kailua, Hawaii, was facing significant challenges in managing its portfolio of over 90 single-family rental homes and condos. The company was using various software solutions that were cumbersome, inefficient, and not user-friendly. The process of tenant screening and preparing owner reports was manual and time-consuming. The company had to deal with multi-step processes that required opening multiple screens to track anything, and even then, they had to refer to paper files for actual copies of bills. Maintenance was another major challenge, as each property had different needs and managing these across town was a daunting task. The company was also looking to delegate more day-to-day tasks to assistants to focus on winning new business and providing personalized service to renters and owners.
About The Customer
Two Seas Property Management is a property management company established in 2018 and located in Kailua, a picturesque beach town in Oahu, Hawaii. The company manages over 90 single-family rental homes and condos. The company was started by Tami Simeona, a broker and owner who had over 20 years of experience working for other property management businesses. In just five years, she has nearly doubled her portfolio and become a leading property management business in the area. The company's primary goal is to delegate more of the day-to-day tasks to assistants so that they can focus on winning new business and providing personalized service to renters and owners.
The Solution
Two Seas Property Management adopted AppFolio Property Manager to automate back-office tasks and provide outstanding service to their residents. AppFolio's user-friendly interface, mobility, and customer support made it the ideal solution for the company. The software streamlined the tenant screening process, eliminating the need for manual calls and research. It also simplified the preparation of owner reports, reducing the time taken from days to just a few minutes. AppFolio also provided a solution for the company's maintenance challenges. It allowed residents to submit maintenance requests online, attach pictures to show the problem, and enabled the company to dispatch vendors quickly. Work orders became seamless and saved valuable time. The software also made it easy to train assistants and automate manual processes from accounting to maintenance. AppFolio's mobile tools enabled residents to complete tasks on their own, improving the customer experience.
Operational Impact
Quantitative Benefit
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