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WestJet Oracle Exadata Technical Case Study

WestJet wanted to grow Guest Self Service to 60% and implement a database platform that will provide WestJet's exceptional Guest Experience by 2016.

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  • SUPPLIER
  • Oracle
    Oracle is a leader in enterprise software and provides hardware and services to help companies improve their processes. Best known for its focus on databases, it offers aid in areas such as managing business data, collaboration and application development, customer relationship management, and supply chain management.Year founded; 1977Revenue: $38.2 billion (2015)NYSE: ORCL
  • TECHNOLOGIES
  • Infrastructure as a Service (IaaS) - Cloud Databases
  • INDUSTRIES
  • Aerospace
  • ABOUT CUSTOMER
  • WestJet Airlines is a Canadian airline that began as a low-cost alternative to the country's competing major airlines. WestJet provides scheduled and charter air service to 100 destinations in Canada, the United States, Europe, Mexico, Central America and
  • CUSTOMER NAME
  • WestJet
  • CONNECTIVITY PROTOCOLS
  • SOLUTION
  • WestJet selected an Exadata X2-2 Quarter Rack configuration for its production environment, staging environment and disaster recovery system at a remote site.

    Software Components
    - Oracle Real Application Cluster
    - Oracle Data Guard
    - Oracle Clusterware
    - Oracle Automatic Storage Management (ASM)
  • DATA COLLECTED
  • OPERATIONAL IMPACT
  • Impact #1
    [Management Effectiveness - Internal Collaboration]
    Deeper integration of information across departments and business units improves internal collaboration and end-to-end customer service.
    Impact #2
    [Cost Reduction - Procurement]
    Total cost of ownership is lowered due to cost avoidance of additional hardware and software.
    Impact #3
  • QUANTITATIVE BENEFIT
  • Benefit #1
    Disk space used for archive decreased from 54 GB to 0.32 GB. Disk space used for query decreased from 34 GB to 0.68 GB.
    Benefit #2
    Response time for Siebel performance reduced to 0.01 centi seconds and the back up time decrease from 5 hours to 0.5 hours.
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