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A Unified Approach to Data Management Improves Customer Service
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 产品生命周期管理系统 (PLM)
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 建筑物
适用功能
- 维护
- 产品研发
- 质量保证
用例
- 资产生命周期管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
Yanmar Energy System faced significant challenges with their legacy document management system (DMS) and standalone spreadsheets. The disparate systems made it difficult to store and retrieve critical customer and product data efficiently. As the business grew, interdepartmental storage and retrieval of customer-specific data became increasingly ineffective. The lack of a unified file server led to issues such as accidental deletion of files and complex compliance and approval documentation. The company needed a more effective and economical solution to manage their extensive product lifecycles, which could extend up to 30 years for power generation systems.
关于客户
Yanmar Energy System is a leading Japanese manufacturer specializing in air conditioning and power generation systems. The company manages the business, development, manufacturing, sales, construction, and maintenance of energy system equipment, including co-generation systems, emergency power generation equipment, engines for pump driving, and gas heat pumps for air conditioners. With a strong focus on sustainability, Yanmar's energy-efficient heating, cooling, and energy generation systems are used in buildings worldwide, including their zero-emissions headquarters in Osaka, Japan. The company is committed to delivering best-in-class customer service and efficient business processes through comprehensive data management solutions.
解决方案
Yanmar Energy System chose Aras Innovator as their unified Product Lifecycle Management (PLM) solution. The implementation was carried out in phases, allowing Yanmar to continue using their legacy DMS while transitioning to the new system. The first phase focused on ensuring that customer data was stored properly and was easily accessible by the customer service department. Aras Innovator provided a single file vault for all related customer information, including service documents and installation specifications. Permissions were assigned to users by title, group, or location, protecting the data from unintentional deletion. The platform's customization capabilities allowed Yanmar to tailor the solution to their specific needs, enabling them to implement new processes and updates as business needs evolved. The Plan-Do-Check-Act Cycle (PDCA Cycle) facilitated faster and more frequent cycles of improvement, making the system adaptable to Yanmar's growth.
运营影响
数量效益
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