AI-Powered Sales Assistants Boost Lead Conversion for High Growth Companies

适用行业

电信

适用功能

销售与市场营销

挑战

无论是在时间还是金钱方面，发掘潜在客户对于公司来说都是一项重大投资。然而，许多公司都在努力有效且高效地跟进这些潜在客户并将其转化为销售团队的合格机会。这是美国第三大电信公司 CenturyLink 面临的挑战。该公司正在寻找一种方法，将来自各种入站和出站渠道的更多潜在客户转化为潜在客户。

关于客户

CenturyLink 是美国第三大电信公司，该公司在业务部门运营，一直在寻找一种方法将更多的潜在客户转化为潜在客户。这些潜在客户来自各种入站和出站渠道。该公司决定实施 Conversica 的人工智能销售助理解决方案来应对这一挑战。该计划的早期成功导致更多的销售代表要求让虚拟团队成员处理多个潜在客户后续计划。

解决方案

CenturyLink 决定实施 Conversica 的人工智能销售助理解决方案。该解决方案使用类似人类的双向电子邮件对话来自动吸引和鉴定潜在客户。 CenturyLink 通过让其虚拟团队成员（称为 Angie 和 Ashley）与一些销售代表的潜在客户互动来部署该计划。该计划的早期成功导致更多的销售代表要求安吉和阿什利处理多个线索后续计划。该解决方案使 CenturyLink 能够自动化吸引和转换潜在客户的过程，从而提高效率和效果。

运营影响

The implementation of Conversica's AI-powered sales assistant solution had a significant impact on CenturyLink's operations. The solution allowed the company to automate the process of engaging and converting leads, thereby increasing efficiency. This meant that the company's sales reps could focus on other important tasks, while the AI assistants handled the lead follow-up programs. The human-like, two-way email conversations used by the AI assistants also improved the quality of engagement with leads, leading to a higher conversion rate. The early success of the program led to its expansion, with more sales reps requesting to have the AI assistants handle their lead follow-up programs.

数量效益