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Americanflat's Transition to a Decentralized Knowledge Base for Enhanced Remote Work
适用行业
- 建筑物
- 国家安全与国防
用例
- 篡改检测
服务
- 系统集成
- 培训
挑战
Americanflat 是一家室内装饰公司，在开始扩张时面临着重大挑战。该公司最初有一个由六名员工组成的小团队，在同一办公室工作，从而可以轻松共享信息并保持一致的知识库。然而，随着公司的发展和员工开始在不同地点工作，知识不平衡的情况出现了。这种不平衡通常被称为“部落知识”，正在影响组织的运营。该公司需要一个解决方案，使其能够记录其业务流程并与所有员工有效地共享此信息，无论他们身在何处。
关于客户
Americanflat 是一家总部位于纽约的室内装饰公司，以实惠的价格提供时尚、独特的设计。该公司与来自世界各地的 150 多名艺术家合作创作原创设计。 Americanflat 提供各种产品，包括墙壁艺术、床上用品和浴室用品以及家居装饰。该公司致力于支持当代独立艺术家，向他们提供其作品销售收入的一定比例。 Americanflat 的使命是揭穿伟大艺术必定定价过高的观念，旨在以实惠的价格向人们提供高品质的墙壁艺术。
解决方案
Americanflat 在 SweetProcess 中找到了解决方案，该系统是由一位朋友推荐给公司总裁 Giorgio Piccoli 的。 SweetProcess 允许 Americanflat 在一个集中位置记录其业务流程，使员工可以轻松访问履行职责所需的信息。该系统提供高级别的安全性，确保所有文档都是安全的，并且只能由授权人员访问。它还促进了员工的无缝入职，消除了对每位新员工进行繁琐的个人培训的需要。 SweetProcess 还提供了各种文档功能，包括文本、视频和图表，Americanflat 团队发现这些功能非常有效。该系统最终使 Americanflat 能够创建一个去中心化的知识库，确保即使在某些员工缺席的情况下，工作流程也能顺利继续。
运营影响
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