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Amica Claims Adjusters Increase Productivity with NetMotion Mobility®
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 现场服务
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
挑战
Amica Mutual Insurance 是一家知名保险公司，其 3,200 名现场团队在美国 40 个办事处开展工作，面临着重大挑战。理赔员经常长途跋涉数百英里与客户会面，他们表示，在旅途中很难获取并保持与关键应用程序的连接。这是一个重大问题，因为理赔员在 Panasonic 笔记本电脑上使用多个应用程序在理赔过程中收集和共享信息。因此，可靠的蜂窝网络接入对于保持流程顺利进行并确保他们在预定的访问时间会见下一位客户至关重要。
关于客户
Amica Mutual Insurance 是美国历史最悠久的汽车互助保险公司。该公司拥有一支由 3,200 名员工组成的现场团队，在全美 40 个办事处为客户提供及时的现场服务。除了汽车保险外，Amica 还提供房屋、海运、个人责任和人寿保险。在竞争激烈的保险市场中，94% 的消费者表示快速理赔非常重要 - 甚至比理赔金额更重要。这就是 Amica 理赔员选择客户最方便的时间和地点与他们会面的原因之一。
解决方案
为了解决连接问题，Amica 部署了 NetMotion Mobility，这是一款移动性能管理软件。选择这款软件是为了提供现场工作人员所需的连接，以便为每位客户提供最快捷、最愉快的理赔体验。Mobility 在具有挑战性的网络和运营条件下保持持续、可靠连接的能力超出了 Amica 的预期。Mobility Analytics Module 可帮助 Amica IT 员工监控移动部署中所有应用程序、设备和用户的性能，并生成预配置和完全可定制的报告。事实证明，它对 Amica 保持理赔员的工作效率特别有用。此外，Mobility 简化了管理登录凭据的任务。
运营影响
相关案例.
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Case Study
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The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
Case Study
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Caterpillar needed a flexible platform for a new generation of connected human-machine interfaces across a wide variety of industrial environments. Examples include marine, petroleum pumping, generators, custom hydraulics, mining, and rail applications.
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
