An Agile Approach to Secure Remote Work in a Digital Era

技术

网络安全和隐私 - 云安全

适用行业

城市与自治市

适用功能

商业运营
人力资源

用例

远程资产管理
远程协作
远程控制

服务

系统集成
培训

挑战

In March 2020, all 30,000 employees for the state of Illinois were ordered to work from home in response to the spread of COVID-19. This posed a significant challenge for the state’s Department of Innovation and Technology (DoIT), which had to figure out a way to grant employees access to their workstations from their personal devices at home, while also meeting the state’s stringent compliance standards when granting access to critical state applications, systems and information. The state had previously used a variety of remote access solutions, including VPN, but these initiatives could only support up to 5,000 employees and could not scale to the level needed. The state needed a solution that it could implement quickly and with ease.

关于客户

The customer in this case study is the Department of Innovation and Technology (DoIT) for the state of Illinois. DoIT is responsible for managing the technology infrastructure for the state, including ensuring that all employees have access to their workstations and the necessary applications, systems, and information to perform their duties. In March 2020, DoIT faced a significant challenge when all 30,000 state employees were ordered to work from home due to the COVID-19 pandemic. The department had to quickly find a solution that would allow employees to access their workstations from home, while also meeting the state's stringent compliance standards.

解决方案

DoIT turned to BeyondTrust to implement a remote support solution that would meet the state’s needs. BeyondTrust Remote Support allows employees to connect to their desktop in the office from their home device. Users can access their office desktops via any browser, on almost any device, securely without needing a VPN or additional access controls. Remote Support allows IT staff to see an employee’s screen and control remote computers and devices running Windows, Mac, Linux, Android and iOS. The solution set also allows IT staff to remotely administer endpoints and gather critical system information without having to pivot to other toolsets or interrupt an end user’s work activities. IT staff can also access the camera of a remote employee’s mobile device to assist in setting up hardware and peripheral devices. DoIT was able to work with the privileged access management company quickly and efficiently, which was critical for the state during this emergency situation.

运营影响

DoIT was able to quickly implement a solution that allowed all 30,000 state employees to work from home securely and efficiently.
The solution provided by BeyondTrust allowed IT staff to remotely administer endpoints and gather critical system information without interrupting an end user’s work activities.
The solution also allowed IT staff to access the camera of a remote employee’s mobile device to assist in setting up hardware and peripheral devices.

数量效益

The solution was implemented within a few days, allowing all 30,000 state employees to work from home quickly in response to the COVID-19 pandemic.
The solution can be scaled up or down as needed, providing flexibility for future changes in the state’s workforce policies.