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Arizona MVD's Cloud-Powered Transformation: Delivering Value and Engaging Citizens
技术
- 功能应用 - 运输管理系统 (TMS)
- 机器人 - 自动导引车 (AGV)
适用行业
- 城市与自治市
- 运输
适用功能
- 物流运输
- 采购
用例
- 公共交通管理
- 车辆性能监测
服务
- 系统集成
- 培训
挑战
亚利桑那州交通部机动车辆部门 (MVD) 正在努力解决已有 40 年历史的系统，由于技术过时，该系统变得越来越难以维护。过时的系统缺乏灵活性，阻碍了该机构向客户提供更大的价值。 MVD 热衷于将其工具从障碍转变为交付价值的高速公路。另一个挑战是 ServiceArizona 的孤立交易模型，这导致高度不准确、欺诈风险高以及无法检测欺诈活动。 MVD 还面临着为大型 IT 项目争取国家拨款的挑战。
关于客户
本案例研究中的客户是亚利桑那州交通部机动车辆部门 (MVD)。作为亚利桑那州交通部 (ADOT) 的一部分，MVD 有着技术创新的历史。 20 多年前，它推出了 ServiceArizona.com，这是美国第一个为居民更新车辆登记、驾驶执照和远程执行其他任务的在线服务。 MVD 致力于为客户提供价值，并不断寻求改进其服务并与亚利桑那州公民互动的方法。
解决方案
MVD 启动了机动车辆现代化项目 (MvM) 来克服这些挑战。该项目通过独特的模式获得资助，其中涉及与 IBM 重新谈判 MVD 的长期定向投资合同。该协议要求将亚利桑那服务公司的部分费用重新投资于技术改进。内政部将这些资金重新用于建设新系统，而纳税人无需支付额外费用。 MvM 团队利用 Microsoft Azure 政府云、SQL Server 和完整的 Microsoft 技术堆栈构建了一个名为 AZ MVD Now 的新门户。该门户使居民能够在方便时远程访问 MVD 服务。此外，MVD 还部署了超级门户 eAZ，其他机构和组织可以使用该门户来利用 AZ MVD Now 身份、身份验证和门户技术。
运营影响
数量效益
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