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boost.ai > 实例探究 > 通过 Asker Kommune 中的对话式 AI 增强内部员工支持
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Asker kommune Enhances Employee Support with Conversational AI

技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
  • 城市与自治市
挑战
挪威阿斯克公社 (Asker kommune) 需要一个数字解决方案,以便在与其他地区合并期间为其 6,500 名员工提供轻松访问信息的途径。
关于客户
阿斯克公社是挪威的一个市镇,拥有超过 90,000 名居民和 6,500 名公共部门雇员。
解决方案
他们实施了 boost.ai 的对话式 AI 平台 Kommune-Kari,该平台为了内部员工支持而更名为 Tore på kontoret。 Tore 提供了清晰一致的答案,利用现有的信息源,并提供了一个在市政当局之间共享的通用答案框架。
运营影响
  • The implementation of Tore på kontoret has led to high levels of employee satisfaction. The virtual agent’s built-in feedback system has consistently received positive scores from employees for more than 42 consecutive weeks, demonstrating that an always-available digital colleague is a net-positive to the municipality and its employee base. The project group formed to train and maintain Tore meets often to review chat logs and the answer database, using conversation data and analytics from the boost.ai platform to improve the virtual agent’s knowledge over time. This hands-on approach to internal support automation has proven to be effective in enhancing the support provided to the municipality's employees.

数量效益
  • Over 6,500 employees have access to the AI-powered virtual agent

  • The virtual agent draws from a knowledge base of over 6,000 public-sector-related topics and answers

  • Employees can chat with Tore 24/7, both inside and outside contact center opening hours

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