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Austin Fire Department uses QlikView to improve operations, performance, and service
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- 城市与自治市
- 安全与公共安全
适用功能
- 人力资源
- 物流运输
用例
- 车队管理
- 人员跟踪与监控
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
挑战
Austin Fire Department (AFD) was facing tough economic times and needed to identify ways to increase efficiency and effectiveness of operations in order to streamline spending and improve services. The department collected high-level annual performance measures, but daily operational data was spread across multiple divisions in different data sources. AFD lacked a useful tool for extracting or integrating it efficiently. The department began the search for a Business Intelligence (BI) solution.
关于客户
Austin Fire Department (AFD) is a municipal fire department serving the City of Austin, Texas. The department has a proud history of serving the more than 750,000 residents of Austin, TX. The department, which responds to approximately 75,000 calls annually, holds as its mission to protect lives and property. The department is committed to improving its operations, performance, and service to the residents of Austin.
解决方案
AFD turned to QlikView after reading about the software in DM Review. QlikView’s next generation in-memory association technology made it a simple, fast, and affordable solution. Because QlikView doesn’t require a data warehouse, OLAP cubes, or other components of traditional BI systems, AFD deployed their pilot in 12 weeks. Using space on an existing server eliminated the need for expensive hardware. Users require little to no training and are able to answer “hmmm, what if…” queries without having to rebuild reports. AFD has more than 20 QlikView applications. Chief officers use it to track 911 calls and responses by jurisdiction, station, battalion, number of runs, and hour of day, day of week, and year.
运营影响
数量效益
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