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Award-winning dashboards deliver customer service team stories alongside data to increase speed to insight
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
适用行业
- 零售
- Software
适用功能
- 商业运营
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
挑战
The Analytics team developed a comprehensive dashboard to inform and highlight business performance metrics across the Customer Service team. Visible by everyone from Executive leadership to floor managers, the dashboard includes reports on the overall business summary, trends, KPI performance, and more. For some, the visualizations on the dashboard were difficult to interpret, and the champions on the customer service team were spending a significant amount of time analyzing the data and explaining key takeaways to different departments.
关于客户
Narrative Science is a company that creates software to transform enterprise data into stories, driving understanding and results. Their technology, powered by artificial intelligence, automatically converts data into easy-to-understand reports, transforming statistics into stories and numbers into knowledge. They work with a range of customers including Deloitte, MasterCard, USAA, and members of the U.S. intelligence community. Their solutions empower these organizations to understand and act on key business metrics, make better decisions, and focus talent on higher-value tasks through the power of data storytelling.
解决方案
The multi-national retailer turned to Narrative Science for Narratives for MicroStrategy, which instantly transforms complex data visualizations in MicroStrategy into dynamic stories that surface interesting trends in a written format. From charts and graphs to dynamic, easy-to-read narratives, Narratives for MicroStrategy automatically writes insights about visualizations that anyone can share. This solution allowed the customer service team to spend less time analyzing data and more time focusing on higher-value tasks. The transformation of data into narratives made it easier for different departments to understand key takeaways, thereby increasing overall engagement and adoption of the dashboard.
运营影响
相关案例.
Case Study
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Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.