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Banco Comafi's Digital Transformation: Enhancing Customer Experience with AI
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 电信
适用功能
- 质量保证
- 销售与市场营销
用例
- 机器间付款
- 时间敏感网络
服务
- 测试与认证
挑战
Banco Comafi 需要通过实施新的沟通渠道来为其客户提供一流的支持，该渠道可以 24/7 并以即时、定制和果断的方式回答查询。
关于客户
Banco Comafi 是阿根廷一家领先的银行，以其创新和新技术的采用而闻名。它在多个省份开展业务，是近年来增长最快的阿根廷私人资本实体之一。
解决方案
Banco Comafi 实施了 Sofía，这是一款由 Aivo 人工智能驱动的对话机器人，作为客户的第一联系点。 Sofía 已融入该银行的客户服务策略，并为有关产品、服务和福利的查询提供个性化答案。该机器人最初是在网络聊天中实现的，后来扩展到用户的首选渠道 WhatsApp。
运营影响
数量效益
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
