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Boosting Call Efficiency and Profitability: Rash Curtis & Associates' Experience with ProNotes
适用行业
- 建筑物
用例
- 时间敏感网络
挑战
每天因重复性任务而损失的座席通话时间数小时。在一天内平衡全面笔记和最大化通话时间的挑战。
关于客户
Rash Curtis & Associates 是一家催收机构,希望降低催收成本、标准化呼叫后备注,并主动将呼叫转接至最合适的催收团队。
解决方案
使用 Prodigal 的人工智能驱动的实时呼叫摘要助手 ProNotes,座席能够减少总结时间并增加每日呼叫时间。
运营影响
数量效益
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